Roblox is currently experiencing a significant outage affecting several core backend services, leading to widespread disruption across games, monetization, and development tools. As shown in the attached error logs, critical API endpoints—particularly those related to DataStoreService and MarketplaceService—are returning repeated HTTP 500 Internal Server Errors. These failures are impacting operations such as SetAsync, GetAsync, and GetSortedAsync for DataStores like “PlayerData” and “TopDonators,” causing major issues with saving and loading user data.
Additionally, the MarketplaceService is repeatedly failing to retrieve product data (getProductInfo()), which directly affects game monetization by preventing players from purchasing developer products. The persistent “Failed to generate purchase auth token” errors point to backend instability that could be severely impacting developer revenue.
These issues appear to be linked to broader problems across the Roblox platform, as evidenced by two ongoing DevForum reports:
Both reports suggest internal service failures similar to those seen in live game environments and within Roblox Studio, indicating that the root cause may be affecting multiple internal services simultaneously. The consistency and volume of 500 errors across unrelated systems strongly point to an ongoing platform-wide outage requiring immediate investigation.
I was gonna make a post about this roughly 10 mins ago~ however on my end, it miraculously stopped happening to me across all my places so I didn’t and assumed it was fixed.
I’m still not experiencing any issue on my end again however I can vouch that this has happened periodically in the last hour or so.
Yep! The error rates have significantly decreased for us (especially with datastores), however we’re still seeing errors around MarketplaceService and on Open Cloud API endpoints such as notifications and memory stores.
