Issue Type: Crashing Impact: Very High Frequency: Constantly Date First Experienced: 2021-01-31 00:01:00 (-06:00) Date Last Experienced: 2021-02-02 00:02:00 (-06:00)
Reproduction Steps:
Step 1: turn on “Let windows try to fix apps so they’re not blurry” in your advance scaling settings on Windows 10.
Step 2: interact with explorer in Roblox Studio. it will crash from time to time when you do the following:
Selecting an item in explorer
Dragging an item in explorer
Scrolling through explorer
Having and item selected and clicking Play
Having an item selected when ending a Play session
Expected Behavior:
not to crash when I do the things listed above
Actual Behavior:
studio crashes saying “An unexpected error occurred and Roblox needs to quit!”
Workaround:
Disable “Let windows try to fix apps so they’re not blurry” in your advance scaling Settings.
The log files are attached as a private message to the necessary team.
Hello!. This may be happening due to any process that your PC is doing. Try to check your PC status on the task manager and also process that are happening in your PC.(Don’t remove process that your pc uses to work correctly.) This maybe work.
You can also try to re-install Roblox Studio app and see if the problem is solved! hope this helps.
Hi, it seems these crashes are due to a 3rd-party tool trying to interact with Studio. Do you have anything like a screen reader or similar that you started using around the same time the crashes began?
This has been happening to me too, each time I try editing properties on instances with explorer it crashes studio, this has been happening frequently too.
And for any of you asking what my specs are…
GPU: RTX 2080 ti
Processor: Intel i9-9900K
I had turned on the “fix scaling for apps” setting in windows 10 about a month ago, and didn’t realize that was what was causing it. I turned it off today and the problem went away!