I started setting up a seller account administered by Stripe, but deleted my account during the process. After that, I can’t reset the setup. Every time I click “Edit Account Information,” it sends me to Stripe and asks for details on an account that no longer exists. This leaves me stuck in a state where I can’t complete setup or start over.
Expected behavior
There should be a way to reset the seller account setup after deleting your Stripe account, either through a reset button or through an automatic reset.
Hi Zemax. Can you share some screenshots or videos of the bug you are experiencing? How did you delete your account during the setup process? Did you ever actually setup a stripe account or did you start and not finish? If you never setup an account, 1 way you can work around this might be to select a different country from the dropdown on https://create.roblox.com/settings/eligibility/priced-assets, go to stripe, then come back to https://create.roblox.com/settings/eligibility/priced-assets and click on the country you wanted to setup your account with.
Please let me know if the above works for you, and if not, if you can send me some more screenshots.
I created a Stripe account just to see how the setup works (I never finished it) and then deleted it. When I tried to set it up again, I ran into that issue.
I tried your suggested workaround, and it worked! Thank you so much for your help.