You guys made our game much better

Help and Feedback Creations Feedback
#1

You guys gave amazing feedback 3-4 months ago when we opened the first version of our game.

Almost all of the ideas from you guys have now been implemented and we would really appreciate it if you would give us feedback again good or bad all is very welcome.

Game link: IceCreams! - Roblox

We have one bug that keeps annoying us, often we get this error from Roblox when playing the game:

Disconnected

Please check your internet connection and try again (error 277)

Do you get it when you play the game?

We tested on other games.

When we play this game we never get error 277:

When we play this game we get error 277 sometimes but not as often as our game:

#2

that is not a bug, your internet is just either slow or disconnected while playing

#3

That was also our inital tought but then this happened:

2 weeks ago we were testing the game with 4 people over a zoom call where we played for two hours to find bugs and make corrections.

Here is what happened:
Person 1 got error 277 0 times
Person 2 got error 277 0 times
Person 3 got error 277 14 times
Person 4 got error 277 5 times

And no time did any of us lose the connection to the zoom call.

Person 1 and 2 never gets error 277 in any Roblox games.

Person 3 and 4 get error 277 often in Roblox games but they get it more in our game then in other games.

We have been testing and trying to solve it like crazy the last weeks, but we can not figure out what triggers error 277 in our game.

We have noticed that it almost always happens for person 3 and 4 between 3 and 10 sec. after spawning in our lobby or at a location in our game.

Then they can play for long but as soon as they teleport to a new location there is a high risk of error 277.

#4

In this case, it seems like this error occurs if a Roblox server shuts one of your games’ servers down unexpectedly (meaning not the usual “This Server Has Been Shut Down For Maintenance”).

I’ve seen myself get this error in smaller games, and join back to find out 8 times out of 10 that everyone in the server also got kicked with the same message and that original server is no where to be seen.

I’ve noticed a significant difference between these two games below, one which gets a lot of these errors, and the other which rarely does:

Happens often

Happens rarely


My best guess as to why this happens is because your game uses an amount of memory greater than the allotted memory for a single server which causes the server to outright crash which your client then sees as “oh no no more connection to the server must give user disconnection message.”

#5

My old game had the same issue with disconnecting everyone at once. I didn’t update the game for months and it randomly breaks. I read a post about “wait()” being very laggy and potentially giving you the error. I did fix the game later on when I redid some of the scripts with “wait()” and replaced them with “task.wait().”
If you used “wait()” a lot, try replacing it with “task.wait()” might be worth a try.

#6

I’ve played the game for an hour and have not gotten any error 277. Not sure what could be happening, might have someone to do with the servers.

#7

Thanks a lot for all the feedback guys and taking you time to test the game.

We gave it a shot with “task.wait()” as you suggested cheese_bomber, but there seems to be no change.

Then we tried to have 50 AI customers instead of 100 - no change there either.

Then we removed the kitchen - no change.

It seems to be something in our game that makes the error 277 come if people have a weak internet connection.

Because people 3 and 4 from my reply above get the same error 277 in emergency rescue or bed wars as in our game, just less.

While persons 3 and 4 can play some roblox Roblox games for hours and get nothing.

The big issue for us is that we do not know if 25 percent of all people that play our game will get error 277 constantly or if it is 5 percent or 1 percent.

Person 1 and 2 from my reply above and desinied can play our game with no problems so if only 1 percent or less get error 277 constantly and can not play the game it is okay.

The problem is if 5 Percent or more can not play the game then it is not worth spending money on marketing as we have planned.

I think I will make a post and offer a bounty of 200 USD to anyone who come up with a solution for our game as it would mean a lot to solve that error 277.