Reproduction Steps
Try logging into an account with 2 step enabled
Expected Behavior
I expect to receive a verification code
Actual Behavior
No verification code is sent until you hit “resend”
At which point a new code isnt sent, it just sends the first code.
The first code doesn’t work now though, because resend should’ve sent a NEW code
Workaround
None, just can’t access my account
Issue Area: Xbox
Issue Type: Connectivity
Impact: Very High
Frequency: Constantly
Date First Experienced: 2021-12-25 00:12:00 (-05:00)
2 Likes
What 2FA ‘standard’ are you using?
Email, Authenticator App?
1 Like
yousefoyoy
(yousefoyoy)
December 26, 2021, 12:34am
#3
Try these:
1.Resend the code then wait a long time until you receive the resended code.
Try logging in with a PC or Laptop. I feel that your problem is from your device.
(If you are still logged in) disable the 2 STEP VERIFICATION
Contact Roblox support, and tell them to disable 2 Step Verification
1 Like
Try to use G-Mail from google, is faster than any other e-mail app.
My account is setup to use the Authenticator App, however it sent me emails anyways.
1 Like
I am, it’s not a matter of speed, the first email just isn’t sent until you hit “Resend” and the second email with the new code is never sent because if you hit resend again it’ll say “an unexpected error occurred try again later”
IJustDavi
(IJustDavi)
December 26, 2021, 3:50am
#7
I think you should disable 2FA with authenticator app temporally to log in using Xbox.
However, the following platforms are unsupported at this time: Xbox and Universal Windows Platform (UWP). If the Authenticator feature is enabled, you will not be able to login to your account on these platforms. To log in on these platforms, you will need to temporarily turn off Authenticator on web, mobile, and studio and log into your account on Xbox or UWP.
Judgy_Oreo
(DisplayName)
December 26, 2021, 11:14am
#8
It works fine for me. With authenticator 2SV set up along with email 2SV, logging out and logging in, clicking “Use another verification method” when prompted to enter an authentication code, and then selecting “Email” leads to an email appearing in my gmail inbox in just over a second.
1 Like
Hooksmith
(Hooksmith)
October 17, 2022, 5:12pm
#9
Hey folks, apologies for the late response. 2FA not working on Xbox was a known limitation.
You can use Cross Device Login instead to log in securely on Xbox, without any need to disable account security features. Please review this post: Allow us to sign into the Xbox app with the "Authenticator" 2FA option enabled - #2 by SolarCrane
Closing this thread out as this is a known limitation and not a bug.