Game client not launching



After an update today, my Roblox client is no longer launching.

System Info:

Core i5-10600KF
GTX 1660 Super
Free Memory @ time of crash: 10gb
OS Version:
23H2 (15941.1000)

Studio is working fine, it’s only the game client which crashes.

32 Likes

Try uninstalling and re-installing it.

3 Likes

Tried, did not work.

5 Likes

Delete the Roblox app data and try again. I’ve never seen this before.

5 Likes

I have the same issue, I found more info and it could be related to ram, im not really sure if its actually a hardware error tho. Hopefully this gets fixed soon, the microsoft store app is really laggy

3 Likes

same issue. not sure if its coincidence or not but i have the same graphics card as too

3 Likes

ok i noticed that you using the insider windows version like me, i rolled back a version and it fixed the issue, try doing that too

@Yatznet try this too

6 Likes

Try installing the recent GTX Drivers. Something fixes the problem.

5 Likes

rolling back to previous build fixed the issue. thank you

4 Likes

Thanks for the report! We’ll investigate.

7 Likes

I’m not interested in rolling back the update (which is a pain) in order to play a game I hardly ever play by myself or even with friends. It’s more worth it to just wait until it fixes.

5 Likes

clicking a button and going trough a 5 step wizard and waiting doesnt seem like a pain to me… it rolled back in like 5-10 minutes

2 Likes

Tried rolling back. I installed a repair version so I can’t even rollback to the previous build. Here’s what’s happening in 23H2 15941.1000 for any developers curious

4 Likes

same thing is happening on build 25941

2 Likes

something ive discovered is that even on insider, the uwp client still works fine
if anyone is stuck on insider canary, this is your only option besides a clean windows install

4 Likes

The UWP app is slow and likes to disconnect is my issue. I hardly play Roblox anymore, but when I want to check up on a game of mine it’s incredibly annoying to have to use my phone.

I had also uninstalled it to make sure that this wasn’t a random conflict issue with both of the Roblox installs, but that didn’t do anything.

6 Likes

i myself absolutely despise it so i can understand that
for some reason, it acts like a mobile app for me so i cant even use shift lock

5 Likes

Still unable to launch on latest version.

5 Likes

Same here.
Been experiencing this for atleast ~2 months

2 Likes

is this some issue with support for the windows insider versions?

4 Likes