My Friend is having an issue that happens while trying on itens on the catalog
Basically what happens is that everytime he clicks the “Try-on” button to try an acessorie his 2D clothing disappears from his avatar, just like the video bellow
Since this is both a catalog and avatar issue i decided to label it as avatar
If its a issue that only happens to him, his username is shown in the video, but just incase his user is @hero82727
That issue make checking if the avatar combines impossible on the catalog.
Expected behavior
The 2D clothing to get properly shown while trying on itens at the catalog
I also made a bug report on this (crazy I made the bug report an hour after this one) but it’s happening to everyone pretty sure due to the https://avatar.roblox.com/v1/avatar/render API endpoint not correctly rendering the classic shirts/pants.
Just know he’s not the only one experiencing the issue!
The change can be extremely minor, such as a slight hex code alteration in one of the legs (EX: The same effect as shown on the right side of the image will occur if one leg is #ffffff, and the other if #fffffe. Visually, there is no difference, however, 2D clothing will appear when trying on an item.)
Hi all,
Thanks for reporting and for your patience. We’ve fixed the issue mentioned in this thread. If you encounter any further problems, please don’t hesitate to open a new discussion. We’ll now go ahead and close this thread.
