For classic clothes, 3D preview is not available and clothes disappear after clicking Try On

I searched and did not find a bug like this reported, I hope I did not miss it, if someone has already reported it, I apologize in advance.

Bug description

For classic clothes, 3D preview is not available:

and after clicking “Try On” the clothes disappear from the avatar:

I tested it on different browsers (Firefox, Opera, Microsoft Edge) and the same problem occurred. I use Windows 10.

Expected behavior

I want 3D preview to be available for classic clothes because it is impossible to see the clothes in detail seeing only one shot from the front.

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Thank you for reaching out. We have assigned to our team for further review.

1 Like

It’s been 24h now, still no fix

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Hi, any update? I can still repro this issue as of 07/03/2025 @ 9:54 PM GMT+8


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Thanks for reporting and for your patience! We’ve fixed the issue mentioned in this thread. If you encounter any further problems, please don’t hesitate to open a new discussion. We’ll now go ahead and close this thread.

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Thank you very much - clothes no longer disappear when pressing “Try On” but there is still no 3D View option where you can see the clothes from all sides (so the bug was only partially fixed, unless it’s not a bug but something intentional, but I don’t know what the point would be).
2D and 3D View is still possible for UGC accessories but it is gone for classic clothes. It’s hard to see the clothes from all sides before buying them now. When I click Try On there’s still no 3D view to see the clothes from all sides. Of course I can install various extensions or use Roblox app but not everyone wants to use them and some only use the website version in the browser, like me for example.
Sometimes some clothes look good from the front but not from the back (I have seen suits that looked like a classic suit from the front but showed underwear from the back), so it would be good if users could see the clothes from all sides before buying. If there was a way to add 3D View option back to classic clothes it would be great.