For classic clothes, 3D preview is not available and clothes disappear after clicking Try On

[Szeloba (Shelob)]

I searched and did not find a bug like this reported, I hope I did not miss it, if someone has already reported it, I apologize in advance.

Bug description

For classic clothes, 3D preview is not available:

and after clicking “Try On” the clothes disappear from the avatar:

I tested it on different browsers (Firefox, Opera, Microsoft Edge) and the same problem occurred. I use Windows 10.

Expected behavior

I want 3D preview to be available for classic clothes because it is impossible to see the clothes in detail seeing only one shot from the front.

[starhiker13]

Thank you for reaching out. We have assigned to our team for further review.

[MeloSyn (Melo)]

It’s been 24h now, still no fix

[junnlives (jun)]

Hi, any update? I can still repro this issue as of 07/03/2025 @ 9:54 PM GMT+8