Ads Manager Funds 1-Day Campaigns with x2 Days Worth of Daily Budget

[Life_Blox]

Problem

When running an ad campaign, Roblox requires that campaigns be at least 24hours in duration, meaning that you cannot have a campaign that is only contained within 1 day (see below):

This causes issues when you are trying to run a 1-day campaign with a set daily budget and only be billed for 1 day, because the ads system will automatically bill you for 2, even if your period is 24hrs.

What Happened

In the example below, I ran a 24-hour campaign with a 5 ad credit daily budget, expecting to be charged 5 ad credits for the single day-long period that it ran.

---

Campaign Tile (5 ad credit daily budget)

---

Campaign Period (24hr window)

---

Amount Billed (10 ad credits [x2 daily budget])

---

What I expected to happen

When setting up a campaign with the minimum 24hr duration and a set daily budget, I would expect to be billed for 1 day (24hrs) as I selected rather than 2 whole days.

[Howimetted]

Thanks for the report! We’ll follow up when we have an update for you.

[SeargentAUS (Seargent)]

Is there any update on this?
I did a sponsor for 1 day (exactly 24 hours)

with the daily budget being set to $70. However, I was charged $140

edit: It ended up going a bit over the daily budget, but refunded the part of the 140 that it didn’t use.

[Tomi1231 (Chilly28)]

Same thing happened to me, I ran a campaign for 1 day, and got charged for 6.14 ads credits

Now, I am stuck with 3.86 ads credits I cannot use, unless I buy 10 more. You need at least 10 ads credits to run a campaign… This basically locks up your funds until you spend more, I hate it

Sponsor ads did give better results than user ads though

[SirMing]

I have the same issue. I run an ad for 1 day and it billed me for 2 days. I run another ad between June 4th to June 11th and it charged me for 8 days?

[giddypanda]

Hi there, thanks for the report. This issue should be resolved. If you are still seeing this issue please create a new report. Thank you!