Ads manager impressions problem

Hi,
I’ve noticed a massive change in the ad impressions. This problem started appearing on the 4th of December, and since then the impressions of every ad have been very poor, no matter how high the budget is. I’m not the only one having this problem, here are some other people I found who have the same problem as me.

People with the same problem

https://devforum.roblox.com/t/ads-manager-not-doing-its-job/2741153
https://devforum.roblox.com/t/the-new-ads-manager-is-not-working/2740061 (this one is mine)
Sponsored Experiences moving to Ads Manager - #171 by ToastMage
https://devforum.roblox.com/t/problems-with-the-new-ads-manager/2697122
https://devforum.roblox.com/t/i-spent-20-dollars-for-4-impressions-in-ads-manager/2693195
https://devforum.roblox.com/t/ad-manager-is-broken/2692454
There are most-likely many more.

I’ve noticed that some developers have been having this problem even before the 4th of December, but everything was working fine for me before.

Before the 4th of December

250K+ impressions


After the 4th of December

less than 75K impressions



I have even tried buying bigger ads


The settings of the ads


The ads were bought on these games:

Note

My bid was always 0.01 credits before the 4th of December and after the 4th of December.

Workaround: None
Issue Area: Ads manager
Issue Type: Other
Impact: Very High
Frequency: Constant
Date First Experienced: 2023-4-12 (yyyy-dd-mm)
Date Last Experienced: 2022-14-12 (yyyy-dd-mm)

2 Likes

I’ve been having this issue for the last three days as well, and my friend is experiencing it too right now.
Before 13th December:




After:


3 Likes

Could this possibly be a fix for an intended behaviour? I’ve noticed that your bid is 0.01 ad credits, which is the lowest bid available. Since it’s a bidding system, it’s likely that someone is outbidding the 0.01 bid, resulting in less impressions. I’ve noticed in the past, before this change, that people were getting the same result regardless of the bid amount, it’s possible that the “update” has fixed that behaviour.

my friend did a 60 usd ad with 0.01 bid it spent 7 credits in 20-30 mins, mine spends 2-3 credits in 24 hours

i just found out about this new ad system today and i hate it and i want the old system back

4 Likes

broken ad:


my friends ad with broken sponsor:

45 credits, 67 credits per 1k impressions???
another one:

1 Like

It’s worth remembering any games being run by external companies, have massive marketing budgets around Christmas, and as its a bidding system it is possible what was previously a good bid is now worthless.
I’m getting similar results from a 0.04 bid now compared to a 0.01 bid last month.

1 Like

Hi,

Thank you for the bug report. Would you mind sharing your UserID and experience name?

Can you also hover the mouse on any of your campaign names, and copy the id and share with us? As screenshot shows.

Thanks!

Hi,

My user ID is: 367493439

Experience ID: 4711958375, Zombie Defense
Campaign ID: 97aa0dac-8c32-45b9-8e20-939aea73b04e
Campaign ID: fee62b9e-4b39-4ee0-a2fa-a421ae6c27f1
Campaign ID: ac7c3479-988d-4834-85b5-8b9d3c27dac0
Campaign ID: d75cac5a-64d5-4a06-a174-2cc087396002
Campaign ID: 713dca88-cfce-4faa-9d74-cc27a269e37b
Campaign ID: ad9ba93e-9f0c-446c-8df0-f5724bac9fbe
Campaign ID: 0a6f0d17-7d1b-4070-896a-9349f200d69f

Experience ID: 6939657736, Drone Factory Tycoon
Campaign ID: 5324afc6-423c-444e-a1df-37a9998bde1f

Experience ID: 8632989443, The Hallway
Campaign ID: 5bcdd1a7-472a-43e2-abf6-01c4985ac399
Campaign ID: b9008adb-30d0-4222-8c62-1f28fb64a2d4
Campaign ID: 7c4d758f-f6cd-4c1f-bd0f-e302c63a9283
Campaign ID: 5775f88a-49c1-4d8c-a86a-b4e2079b05a7

My user ID: 3185567933

Experience ID: 8492101088, Training Simulator
Campaign ID: 0400308c-d070-43d7-9940-24a3c3f5223a
Campaign ID: 01e54fa3-3281-4a92-8c31-8a831497383c
Campaign ID: 8c362bbb-e5ec-49aa-acd0-ad62b6b2191a
Campaign ID: 9e966a0d-8105-477d-aeb5-75cf79fe282b
Campaign ID: d3e28447-552e-4dbd-ad3f-df9c78b948fe

My User ID : 18778310

Experience ID : 12560734661, Power Legends Tycoon.

Campaign ID: 19263f95-c11b-46ca-be22-b533d032cb25
Campaign ID: 0406970f-1fe6-4539-bbe5-a84f12897fb3
Campaign ID: ca131c8b-41da-4eef-91d8-078708e72aae


Campaign ID: 26e7e466-3e53-4f9b-9371-9aab653be6a9
Campaign ID: 042ac6cb-6833-4009-b081-5b39f5c3f37c

Those last two didn’t even spend their budget, everything at first using this site started great but slowly deteiorated, getting worse everyday.

Here is a link to the issue also affecting me, taking 12 hours for get just 10 impressions.

Thing is, I’ve been doing 0.12 ! Bids, 50k+ Robux budget and within 12 hours it’s only getting about 12 impressions, not even a single credit spent…

Based on watching and reading this post and asking others, everyone seems to be bidding way lower than me, I wish I could have bid that amount too but the issue is even now at .12 it’s not getting anything significant.

fun fact on an alt my budget gets spent fully

2 Likes

I also noticed that when you first start using the ad system it works amazingly and progressively deteriorates as time progresses. Something does not seem right…

Are you creating ads for an existing experience or a new one? Also I believe this occurred with legacy Sponsored Ads where impressions worsened over time.

I’d like to add on and say (at least in the context of this post) - it’s Christmas. Marketing is big - if not at its biggest in the year - during Christmas.

You are going to be outbid constantly by large companies promoting Christmas updates and deals.