When I try to complete age verification through roblox.withpersona.com my ID is accepted but the system rejects my face scan, saying my face isn’t visible or properly lit even though it clearly is.
reproduction:
Start the age Verification process on the Roblox app.
Upload both sides of your ID.
Scan face.
Receive rejection message saying my face isn’t lit or visible.
This has already been reported, but it’s probably not even a bug. For the AI to identify the face properly, it needs to be clearly visible and well-lit — make sure both the face and the surroundings have sufficient lighting.
I’ve tried using multiple light sources with a clear view of my face.
For some odd reason none of my friends are able to verify my account with their face either but they can verify their own accounts with no issue.
Greetings!
This Topic has been closed as a duplicate.
Please follow up with the reply above, which provided the open topic with an active thread.
Have a nice day!
