Assets Owned Are Unable To Be Inserted

[ReiAkaris (Rei_Arc)]

For some reason, I’m acquiring this bug even though I own the asset. I first found this bug as I was preparing to make a small event for an RP game I develop in, but somehow I was getting errors in the admin script saying that I can’t insert it; I had no "Authorization’ to do so.
So, I went and checked! Troubleshooted in Studio, tried with something that I own and openly published into the toolbox.
https://create.roblox.com/store/asset/114346881716253/Split-Soul-Katana is the ID in the image.

Yet somehow, it gives me this error. I wasn’t able to do my scheduled event due to this, so I do hope this gets fixed as it could also be problematic to others, if they’re experiencing this too.

But when I try to insert it via Toolbox, it works but it gives me this warning message.
Goodness, I hope it isn’t just me.

Expected behavior

• Insert the asset into the Workspace as intended, via commands.
• Insert the asset into the game via commands.

[Shinedown204]

Having this issue as well - one of our developers is writing up a report in Engine Bugs, as it not only affects studio but our live game where models are not being inserted.

[Mike_7668 (Mike)]

We’re also encountering this issue in our game, some assets from group models are failing to insert with error “User is not authorized to access Asset”.

[Dervex]

2 week old assets suddenly throw `User is not authorized to access Asset` error in live games!

Group models that were uploaded about two weeks ago suddenly (around 6:30 PM EST) started throwing User is not authorized to access Asset errors in methods like InsertService:LoadAsset. These issues happen both in live games and in the studio (command bar, asset manager, etc.). All permissions are correctly set up. That’s the game where it happens, and that’s one of the models that has this issue. Other related bug report

[lvyachao (boocatisbest)]

Hi, few things i want to clarify to help us understanding the thing:

1. here the “own” means you get from the store(store owner), or you are the one who upload this asset(asset owner)
2. the experience you are tying to inserting is also same owner? i asked is because InsertService.loadAsset only works when the place & asset’s asset owner is same

[Mauio64 (Mauio)]

Hello, currently experiencing this issue in Checho’s Deltarune RP - Roblox. Attempting to insert asset id 128707813809466, which is a private model owned by the group that owns the game. Both the asset and group are owned by Chechos Deltarune RP Group - Roblox.

[Dervex]

For us, we are the actual owners (we uploaded the asset directly from Roblox Studio). Experience that is having this issue is also owned by the same group that uploaded the asset

[lvyachao (boocatisbest)]

Hi,
we just rollback one of our feature flag, so now it might be working.

[Mike_7668 (Mike)]

Can confirm the issue is fixed for us.

[Mauio64 (Mauio)]

Works now in our game, thanks.

[lvyachao (boocatisbest)]

But ONE thing i’d like to ask to help us further debug: does this issue only happen on the asset “Never inserted from toolbox before to that experience”, a.k.a, insertService is the first time you use to insert this asset to this experience.

[Dervex]

For us it happened on a 2 week old asset that was inserted multiple times. See this bug report for more details 2 week old assets suddenly throw `User is not authorized to access Asset` error in live games!

[lvyachao (boocatisbest)]

“Multiple times” - but every time here is all via InsertService, right? never tried insert from toolbox?

[Dervex]

Nope, we used toolbox and asset manager (old one I think) as well

[lvyachao (boocatisbest)]

would you mind share me that asset Id & your universeId? which can help me with debugging

[Dervex]

Sure,

• universe ID: 1525626450
• asset ID: 105007327357673

[lvyachao (boocatisbest)]

awesome! thank you for those info, very useful helping us debug.

A side question, do you know universeId 7108031585? is that owned by yourself or this asset was tried to insert with toolbox before?

[lvyachao (boocatisbest)]

Hi guys, let me know if you still see any same issues. otherwise i will close it in next few days

[ReiAkaris (Rei_Arc)]

Hi, sorry for the late reply. But, both. I own the asset, uploaded it myself. But it’s different when I try to acquire something that I uploaded myself through a group. And yes, I am part of the people who have access to the InsertService of that group.

[ReiAkaris (Rei_Arc)]

I suppose it fixed itself as I have no problems now. I guess an update or just the service went down? Thank you all for your help, by the way.