Yeah, the handling of this situation is absolutely unacceptable. I posted this on my other thread (Roblox's Moderation Needs To Be Fixed - #36 by Cindering), but it’s worth repeating here for easier visibility: Roblox messed up big-time here, so Roblox needs to be the one reaching out to the affected users. When you just terminated a bunch of innocent people’s accounts for no reason, you can’t just tell them to try and go through the appeals team if they want their account back - appeals doesn’t even understand how to handle this situation properly anyway.
It seems like Roblox doesn’t have a true grasp of just how many innocent users were actually terminated by this bug. They’re just assuming that a majority of those users intended to exploit the bug, when that couldn’t be any further from the truth. Anyone who intended to exploit the bug would be re-uploading audios dozens upon dozens of times.
Any non-devforum members who got incorrectly terminated and denied by appeals now have NO WAY to get their accounts back on their own, because appeals won’t review the case a second time. There’s no telling how many people could be in this position right now. Roblox needs to fix this immediately, and there needs to be serious changes to the moderation system.