Welcome to Bloxia Resorts!
This handbook will tell you all about us, as well as how we do things here at Bloxia.
[UPDATE 24/9/20] This handbook is being rewritten at the moment, a link to the new one will be posted once complete.
[UPDATE 19/12/29] Interviews have now been automated. The guide is therefore irrelevant and is now unavailable. The centre itself has closed anyways, so why do we need it?
Interview Guide
Due to the recent automation of interviews, this guide is now irrelevant. The questions will be removed once the interviews have been completed.
Grammar Questions
If the person has safechat, try asking a different question to the ones you are asking. If the candidate can’t see or understand all of the below questions, alert the host.
- Correct this sentence: hai, wellcome too bloxxia reesortts, hao mai eye hhelp yoo tooday?
- Correct this sentence: couldd eye havve ay rom plese?
- Correct this sentence: couldd eye havve a coffeee plese?
- Correct this sentence: hai, couldd eye gett ay jobb plese?
General Knowledge Questions
- Who founded Bloxia Resorts?
- Name an executive of Bloxia.
- Do we serve boiled water?
- What do we use to check people in to rooms?
Candidate Questions
- Do you have experience with other groups like Bloxia?
- Are any of your friends working at Bloxia?
- How did you find Bloxia?
- What rank do you want to be at Bloxia?
Scaled Questions
All are on a 1-5 scale. If the person has safechat, use I to V or IIIII instead.
- On a scale of 1 to 5, how active are you?
- On a scale of 1 to 5, how good is your grammar and punctuation?
- On a scale of 1 to 5, how hard will you work?
Training Guide
Trainings normally happen when a host can be assigned to a session.
To see the calendar, please look at the Session Scheduler Trello.
(details could change at any time)
Requirements
1 Host (HM+)
4 Trainers (HoH+)
1 Trainee
Optional
1 Co-Host (HM+)
4 Helpers (Housekeeping+)
1 Overseer (OM+)
Training System
More info to come…
Guide
All staff should have arrived before XX:15 (15 mins before). At that time, the server should be unlocked (:slock off)
The server should be locked at XX:30 (:slock on)
After the server is locked, the session will begin.
Unless marked, the host must say the following.
(These should ideally be done with the :m command)
Welcome to this Bloxia Resorts Training session!
We know that you have a choice of resort group, and we thank you for choosing Bloxia.
(IF CO-HOST PRESENT) Before we begin, my co-host will go over the rules.
(IF CO-HOST NOT PRESENT) Before we begin, I will go over the rules.
(CO-HOST, if possible) 1. Grammar must be used by all employees working at Bloxia.
(CO-HOST, if possible) 2. Uniform must be worn at all times while working. If you can’t purchase uniform, you may use the uniform provided in our staff rooms.
(CO-HOST, if possible) 3. Trolling is not permitted at Bloxia, unless with explicit permission from the CEO.
(CO-HOST, if possible) 4. Breaking the rules may result in a demotion, or in extreme cases, result in you being fired.
(CO-HOST, if possible) 5. Have fun!
Now that we have finished our introduction, we can now continue with the session. Trainers can now go to their posts. Trainees should stay seated until the doors open.
After the introduction is done, the trainers can go to their assigned posts.
When the trainers are ready, you can now open the door and allow trainees into the training lobby.
Training Guides
Housekeeping
Guide
As a Housekeeper, you will be at the housekeeping desk at the hotel.
You will get three tools: broom, vacuum and trolley.
You can go around the hotel and Clean the Floors and make sure the resort is neat and tidy.
To get each tool, just click on them, they are in the staff rooms.
To clean just hold out the tool and act like you are cleaning the Floors.
If someone needs you to clean their room, go and flush the toilet, open shower doors if they are closed, shut off the water if it is left on.
You can also give out information about the hotel if they come and ask you.
Do note that as housekeeping, you can’t work at Catering or Reception.
After you have read them all out, do a recap with the trainees.
Questions:
Point total will be after the question.
- As a housekeeper, where will you be stationed at? (1)
- What 3 tools will you get as part of your job? (0.5/1)
(Give a point if 2 or 3 are correct, half a point if only 1 is correct. If a trainee has safechat, use III instead.) - How do you get your tools? (1)
- What do you do when you clean a room? (0.5/1)
(Give a point if 2 or 3 are correct, half a point if only 1 if correct.) - Can you give out information about Bloxia? (1)
- Can you work at Catering or Reception? (1)
Troll Test
If the trainer wishes to skip this part, they must still explain how to deal with a troller
As a trainer, put on your Troll costume and act like a troll. You may do this test up to 3 times, but the difficulty should increase.
Pass/Fail
Trainees need at least 4/6 to pass, meaning it is possible to pass if the trainee gets only 1 thing correct on the Cleaning and/or Tools questions. Trainees also need to pass the Troll test.
If they pass, you should congratulate them that they have passed.
If they don’t pass, you should sincerely apologise to them that they have failed the interview and that they could try again at another interview session.
Catering
Guide
As a Catering Staff Member, you are going to serve the guests with the food and drinks that they desire.
We have many different food items, as well as a lot of drink options.
Once you have all the desired food, use the Hand-To tool and give out the food.
If you need help with this section, simply use the handbook.
After you have read them all out, ask the trainees to make some drinks.
The size and type of drink is your choice.
Ask the trainees to make 5 drinks. The drinks should get harder to make as you go on.
Troll Test
If the trainer wishes to skip this part, they must still explain how to deal with a troller
As a trainer, put on your Troll costume and act like a troll. You may do this test up to 3 times, but the difficulty should increase.
Pass/Fail
Trainees need to successfully make 3/5 drinks (60%) to pass. Trainees also need to pass the Troll test.
If they pass, you should congratulate them that they have passed.
If they don’t pass, you should sincerely apologise to them that they have failed the interview and that they could try again at another interview session.
Security
Guide
As a security member, you are going to patrol the resort, keep an eye for disruptions and protect the game from rioting and haters.
Your goal is to make sure the resort is a happy and safe place of the guests, and maintain our safest resort reputation.
As a security member, you get 3 tools: Handcuffs, Segway and Taser.
The three main rules of the security team is as follows:
Patience: Don’t lose your cool if you encounter a troller, always act professional.
Three-strike system: Make sure you give three warnings before you cuff them and ask a medium or high rank to kick them. Exceptions do apply for certain violations.
Abuse: Do not abuse the handcuff, segway and taser that you are given, they are given to make your job easier, not to use them at random and for not reason.
After you have read them out, you may do a recap.
Questions
- What is your job as a security member? (0.5/1)
(Give a point if 2 or 3 are correct, half a point if only 1 is correct.) - What are your goals as a security member? (0.5/1)
(Give a point if 2 are correct, half a point if only 1 is correct.) - What 3 tools will you get as part of your job? (0.5/1)
(Give a point if 2 or 3 are correct, half a point if only 1 is correct. If a trainee has safechat, use III instead.) - What are the 3 main rules of security? (0.5/1)
(Give a point if 2 or 3 are correct, half a point if only 1 is correct. If a trainee has safechat, use III instead.) - Should you act like a troller while doing your job? (1)
- Should you “Cuff-Abuse”? (1)
(if the trainees don’t understand what Cuff-Abuse means, explain it to them)
Troll Test
If the trainer wishes to skip this part, they must still explain how to deal with a troller
As a trainer, put on your Troll costume and act like a troll. You may do this test up to 3 times, but the difficulty should increase.
Pass/Fail
Trainees need 4/6 to pass on recap, making it possible to get at least 1 thing right on all questions and still pass. Trainees also need to pass the Troll test.
If they pass, you should congratulate them that they have passed.
If they don’t pass, you should sincerely apologise to them that they have failed the interview and that they could try again at another interview session.
Reception
Not available.
Reception ranks are currently not being hired until the Hotel+ system is ready.
Ensure that you read the guides, or you may get the training all wrong…
Promotion Guide
How to not get promoted:
- Be a troller
- Ask for a promotion
- Not get enough worker points (you need 500 to rank up to Department Head ranks)
- Fail to complete an evaluation form once you get enough worker points (see above)
- Fail the Department Head evaluation.
How to get promoted:
- Work hard. (HRs are more likely to want to promote you if they see you working hard and being professional.)
- Get enough worker points (you need 500 to rank up to Department Head ranks)
- Complete an evaluation form once you get enough worker points (see above)
- Pass the Department Head evaluation.
How to get demoted from Department Head
- Fail to meet your interview/training quota (At least 1 interview and 3 trainings per month)
(if you can’t meet the quota for any reason, contact an OM+) - Be a troller
- Breaking the rules
- Admin Abuse (AA)
- Interview System Abuse (ISA)
Worker Points
Worker Points can be obtained by working at the resort. You gain 1 point per 6 minutes, which equals to 10 points per hour. You need 500 points to get to the Department Head ranks.
It takes 50 hours to get 500 points, meaning that the average person would need about 10 days of work, if you assume that the person works 5 hours per day. It takes 50 days if you only work 1 hour a day.
If you are a Department Head, the point per minute ratio changes from 1:6 to 1:3, meaning you would only need to work 25 days to get another 500 points, if you only work 1 hour a day.
But you need 2500 points to get to the Management ranks, meaning that you would have to work about 100 days…
If you are lucky enough to get to a Management position, your points per minute ratio goes from 1:3 to 2:3/1:1.5, meaning it would only take 12 and a half days to get to 500 points, and 25 days to get to 1000.
You need 12,500 points to rank further, though, which means you would have to work 250 days to get to 10,000.
That is already 350 days that you would have to work to even get to Executive, unless the owner ranks you up earlier. And even then, you would need to be in the Bloxia Corporation group aswell.
In short:
The minimum number to rank up to Department Head is 500.
The minimum number to rank up to Manager is 2500.
The minimum to rank up to Developer or an Executive position is 12,500, and you need to be in the Bloxia Corporation group.
Rank Guide
Low Ranks
[2] Trainee - Employee in-training. Not permitted to work.
[3A] Housekeeper - Responsible for the upkeep of the accommodation.
[3B] Catering Staff - Responsible for the food service at our resorts.
[3C] Security - Responsible for the safety of all guests and staff at our resorts
[3D] Receptionist - Responsible for the bookings of guests.
Low Rank Staff can work at ranks below their ranks, with the exception of Security. This means that a Receptionist can work as a Housekeeper, but Housekeepers can’t be Caterers or Receptionists. Security Staff can’t work below or above ranks.
Mid-Ranks
[4A] Head of Housekeeping - Responsible for the housekeeping staff and the upkeep of the resort accommodation.
[4B] Head of Catering - Responsible for the catering staff and the food service at the resorts.
[4C] Head of Security - Responsible for the security staff and the safety of all our guests and staff at our resorts.
[4D] Head of Reception - Responsible for the receptionists and the bookings of our guests.
Mid-Ranks can work low rank jobs of their respective departments, with the exception of security. This means that HoR’s can work at Housekeeping or Catering but HoH can’t work at Catering or Reception. Security staff can’t work above or below their ranks. Mid-Rank staff are allowed to train or interview people, but can’t host. It is possible to be blacklisted from the interview system, if you abuse it.
High-Ranks and Management
[5A] Housekeeping Manager - Responsible for the housekeeping department as a whole.
[5B] Catering Manager - Responsible for the catering department as a whole.
[5C] Security Manager - Responsible for the security department as a whole, and the safety of our guests and staff at our resorts.
[5D] Reception Management - Responsible for the Reception and Booking department as a whole.
[5E] Operations Manager - Responsible for the resort operations
[6] Developer - These people are responsible for the development of the resort.
These workers can work at their departments or departments below their ranks. This means that PM’s can work at Housekeeping or Catering but not with resort operations. Likewise, HM’s can’t work at Catering or Reception. OM’s and Developers can work at any department. These staff are also allowed to host interviews and trainings. Interview System Abuse will result in demotion from these ranks and all ranks above.
Executives
[7A] Chief Operations Executive - These people are responsible for all employees and the resort operations.
[7B] Chief Developmental Executive - These people are responsible for the development of the resort.
[7C] Assistant Chief Executive - These people are one of most trusted of the resort. This person is responsible for the entire resort.
[8] Chief Executive (NOT OBTAINABLE) - This person is the owner of the company.
These people can work anywhere in the resort, and can host interviews and trainings. These people can also work on the resort development.
Admin Perms
Low Ranks - Non-Admin, unless purchased.
Department Heads - Moderator-Level
High-Ranks - Administrator-Level
Developer and Executives - Owner-Level
Chief Executive - Creator-Level
Rank Limits
Trainees and All LR’s - 
All MR’s - 100
Management (except OM) - 20
Operations Manager - 5
Developer - 15
COE - 5
CDE - 3
ACE - 1
CEO - Owner
Interview System Tutorial
Don’t know how to use the Interview System?
This tutorial will tell you how to use it.
Version 1
Button Key
Accept Name = Displays the name on the screen on the candidate’s info board.
Call Next Candidate = Simple as that, it calls the next candidate to your room.
Only use it with permission from the host, unless you are the only interviewer.
Lock Door = Non-Functional
Unlock Door = Non-Functional
Scroll HoC = Displays a name of someone in the HoC rank. It may take 100 button presses to get to your name.
Scroll HoH = Displays a name of someone in the HoH rank. It may take 100 button presses to get to your name.
Scroll HoR = Displays a name of someone in the HoR rank. It may take 100 button presses to get to your name.
Scroll HoS = Displays a name of someone in the HoS rank. It may take 100 button presses to get to your name.
Scroll HR = Displays a name of someone in Management or Executive positions. It may take 110 button presses to get to your name. Executives are listed first, so HMs may take 91-110 presses to get to your name.
Version 2
Version 2 will bring new features, including the ability for the host to approve a call for the next candidate. This can only be used every 60 seconds, to prevent an overload. A refresh button is there for that purpose.
Button Key (Interviewer)
Accept = Same as V1
Call Next Candidate = Same as V1, but with an exception. This can only be used once every 60 seconds, and is system-side, preventing more than 1 person from submitting a call at once.
Same rules as V1
Lock Door = Same as V1
Unlock Door = Same as V1
Scroll:
HoC = Same as V1
HoH = Same as V1
HoR = Same as V1
HoS = Same as V1
CM = Displays a name of someone in the CM rank. It may take 20 button presses to get to your name.
HM = Displays a name of someone in the HM rank. It may take 20 button presses to get to your name.
RM = Displays a name of someone in the RM rank. It may take 20 button presses to get to your name.
SM = Displays a name of someone in the SM rank. It may take 20 button presses to get to your name.
OM/Dev = Displays a name of someone in the OM and Developer ranks. It may take 20 button presses to get to your name.
Exec = Displays a name of someone in the Executive ranks. It may take 10 button presses to get to your name.
Button Key (Host)
This will run off of a computer in the surveillance pod
Refresh = Refreshes the list, in-case someone managed to press the button at the same time as someone else.
May be used at any time, except before 10 seconds after a request was sent
Accept = Accepts a request to call a candidate.
Reject = Rejects a request to call a candidate. The rejection will show up on the interviewer’s screen, though…
Cashier Tutorial
CURRENT VERSION: BETA TEST A
In this version:
- Beta testing in-progress
- A full system is soon to come.
Next version:
- Full till system
- Integration with the Order System
Button Key (Beta Test A)
Inactive = Sets till status to inactive.
Active = Sets till status to active.
Call Next = Calls the next person in-line to your till.
Reception Tutorial
Coming Soon
Rulebook
Guide
No Action required
Minor infractions, see “Minor Actions”
Mid-level infractions, see “Mid-Level Actions”
Major infractions, see “Major Actions”
Extreme infractions, instant PBan.
Rulebook
Coming Soon
Actions to be taken
Minor Actions
- On the first 3 offences, give the offender a warning.
- After 3 warnings, get a MR+ (rank 4+) to kick the offender
- After 3 kicks, get a HR+ (rank 5+) to ban the offender
Mid-Level Actions
- On the first offence, give the offender a warning.
- After a warning, get a MR+ (rank 4+) to kick the offender
- After 3 kicks, get a HR+ (rank 5+) to ban the offender
Major Actions
- On the first offence, get a MR+ (rank 4+) to kick the offender
- After 2 kicks, get a HR+ (rank 5+) to ban the offender
Extreme Actions
- Get a HR+ (rank 5+) to ban the offender
- If the offender manages to circumvent the ban, get a Dev+ (rank 6+) to PBan the offender
That concludes the rulebook
Affiliation Handbook
Affiliates have their own separate handbook, which can be found here.
More to come…