Thanks for the feedback! We’ll look into how we can do better here.
FYI, both tickets have recent activity internally in the last month (mostly, trying to figure out the right engineer to own the issue and look into it).
It’s not always possible to 1:1 map everything that happens internally to external world since we can’t account for every single kind of human operation on a task but we’ll see what can be improved.
Yes “in progress” state is an interesting idea we’re thinking about, just need to make sure it doesn’t give false promises to show this to users since different engineering teams have different workflows internally.