Can’t update image of existing Developer Product

[misternicekai]

Reproduction Steps

1. Go to URL
2. Click on “Developer products”
3. Edit any existing developer product
4. Select an image and upload
5. Goes into infinite loading

I tried 3 browsers - Edge, Firefox, Chrome, happens on all 3

Device Info

User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:98.0) Gecko/20100101 Firefox/98.0
Platform Type: PC
Device Type: Computer

Expected Behavior
Should be able to update the icon

Actual Behavior
Goes into infinite loading

To capture how bad the issue is, look below:

I have 2 developer products with images that were moderated and I can’t update them. Doesn’t exactly inspire confidence when players want to purchase something. It is directly affecting both Roblox and my ability to monetize.

Workaround
nope, as far as I know this is the only place where you can update the icon.

The only workaround would be to create a new developer product but I don’t want to do that in fear of messing up analytics.

Issue Area: Roblox Website
Page URL: Roblox
Impact: High
Frequency: Constantly
Date First Experienced: 2022-03-04 00:03:00 (+11:00)
Date Last Experienced: 2022-03-18 00:03:00 (+11:00)

[mbesty]

I have tried this out on the Chrome browser and it worked for me all it did was reset the “file location” thing so that I could put in a different file.
I think the issue for you is that you have too many Developer Products made or that you were trying to edit a lot of them at the same time. I am no expert at this but I’m pretty sure it has to do with your device or maybe internet.

[zhongbot]

Does this issue occur to all your products or only the ones that got moderated?

[Abcreator]

This most likely is related to this bug report (Can't upload image for my Developer Product - #13 by royee354) in which if so, it also occurs on DevProducts that have no image uploaded to them.

[shipleydog2 (Skitter)]

I’ve been having this issue for a good while too

[BloxousDev (Bloxous)]

Same, been having this issue for a while too.

[misternicekai]

seem to be working now, thanks for fixing it!