This issue is probably caused by Roblox’s “overprotective” security system. Ever tried messaging your friend on Roblox, started the conversation with, “Hey what’s up” and then it turns into hashtags? Even though there was nothing wrong with that statement, Roblox censors out pretty much anything nowadays, so I’d suggest coming up with a specific name with a detailed description. If the issue still persists, try changing your VPN, as this might have a connection to the issue.
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Hello! A ticket is already in works for your issue. We will follow up when we have an update for you.
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hey @Adstract - the error message is misleading, but I believe it’s actually the name of the Developer Product that’s being filtered. can you try changing the name of the product and see if that works?
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Yep, can confirm this works. I have to change name to something that will pass the filter e.g. ‘name’, press save, upload image, save, then change the name back to what I wanted it to be e.g. ‘50 Money’.
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Just wanted to add that this solution also worked for me. I had a DevProduct name of “100 Currency” and couldn’t upload an image no matter what I tried naming the file.
Then I changed the product name to literally “Name”, Saved, uploaded the image I had been trying to upload for ages, Saved, then changed the name back to “100 Currency”. Did this successfully for 2 similar DevProducts.
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Idk if its just me but this has been loading for a few minutes and it keeps on loading. (cant upload a new image for my dev products) tried multiple places and they yield the same result
update: now trying to upload makes my browser stop working…
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Same with me, Did you find a fix for the issue?
Yes, im been having the same issue ever since ive started developing. Sometimes it works but, I advise not putting a photo for your Dev Product
Hey there, I think a new issue has just risen here… apparently I am unable to upload images for the developer product that I’ve created, I’ve tried multiple ways to find a solution to this problem, for example by changing the developer product name and the image file name, however, it still proceeds to prevent me from uploading an image. It’s basically taking too long to attach the image to the developer product, but it isn’t giving me an error.
Just like what @royee354 is experiencing.
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hey y’all - is there an error in the console when you try to upload?
Yes, this error appears upon trying to edit a DevProduct after the image fails to upload.
It seems that the image does upload, it just doesn’t show (likely because it’s pending moderation)
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Thanks for the reply. I’ll have one of my engineers take a closer look.
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I found a fix. Repeatedly click in the white page just sorta fix the issue for me on PC. Not sure why, but it worked.
hmm. that’s still strange and not ideal behavior. my team will be investigating this issue further this week.
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It’s still happening and its been a week. Is there any workaround while its being fixed
This has been happening to me too, it’s been happening for about the past 2 weeks and it’s a huge inconvenience for me since I’ve updated a few of my developer products and the images display the wrong amounts. I’ve had to add an in-game note about this for the time being.
still happening to me right now, tried on both firefox and edge browser, same problem.
It has been more than a year since this bug was reported. I still can’t update any developer product icons and there is no known workaround.
- Having a wrong icon for developer product is potentially misleading to the customer.
- In my case, two of my developer products initial icon were moderated, and now I can’t even update it with the correct icon. Imagine customers trying to purchase something with no icon, how sketchy is that?
This is quite a serious issue and can someone please look at this?
