Cannot access 'My Transactions' page

[loueque (paperbagger)]

Trying to access the transaction page doesn’t properly load the page itself and leads to an “500 | An unexpected error occurred” error on the page, this makes it difficult as a user to see my sales, R$ spent, and other important things on the page.

Occurred an hour or two ago, not sure when but when I opened up after breakfast, this started to happen.

How to reproduce:

• Open the Roblox Website.
• Head to the “My Transactions” page on the website.
• Wait for it to load + go to it.

Currently using Google Chrome on Windows 10 Home.

[M_caw (Macaw)]

I’m also experiencing the same issue. Perhaps this has to do with the announcement on avatar shop changes?

[zaydoudou (Codoudou)]

I am also experiencing the same issue just like M_caw. This may be because the servers are down but i think the admins are fixing it right now

[BitwiseAndrea (Bitwise)]

Thank you for the report - we are looking into it.

[BitwiseAndrea (Bitwise)]

Should be resolved. Thank you for your patience!

[UnderMyWheel (Wheely)]

It appears the issue has started occurring again. Occasionally forcing the browser to clear cache allows me to access the page, but then going to the page a second time or refreshing the page results in the same 404 error again.

[WooleyWool (AWildWooleyWool)]

It’s not appearing for me though. Everything works on my end, might be a location issue thing, my location might not be affected but yours might.

[BitwiseAndrea (Bitwise)]

This sounds like a different error and probably root cause than the one listed above (which was a 500 error). Seems like a blip - if it continues to happen consistently, please let us know.

[UnderMyWheel (Wheely)]

This issue has been consistently occurring for me for about the past day and half now. Sometimes I am able to access the page fine and then going to the page again or refreshing gives me a 404 error.