I’ve been trying to change my payment method on advertise.roblox.com for a few days.
I’ve put in all my details correctly and double checked to make sure this isn’t my fault, I then click “Save and Authenticate” and it just reloads the page without attempting to auth the card and doesn’t update the card details.
This is preventing me from advertising my games currently as I cannot use my business bank account for purchases, it also won’t let me use my currently saved card for ad credit because it won’t authenticate that card either.
Expected behavior
Upon clicking “Save and Authenticate” I should be prompted to authorise my card with my bank (standard tap to approve in the banking app I assume) and the payment details should be updated.
Thanks so much for flagging this and for the thoughtful write-up.
We took a look on our end, and it seems the issue is due to a decline from your card issuer during the authentication step. Because of this, the card isn’t able to be added to your account.
We’d recommend reaching out to your bank or card issuer directly to check on the decline — sometimes they can quickly resolve issues like this or approve the test charge needed to complete the setup.
If you have another card to try in the meantime, that could be a quicker way to get back to running ads.
Let us know if you still run into any trouble after updating your card or contacting your bank — we’re happy to keep looking into it with you.
Just a update to this, I contacted my bank and they explained the issue is because my business card is technically a “pre-paid card” which you seem to not allow! I’ve created a “online debit card” through my banking app and this resolved the payment issue!