Post updated 15th July 2021 to be more concise. Problem still occurs.
When buying giftcards through Cashstar the purchases often fail. They do rarely let you recieve the cards, but most of the time either:
- The website states
Transaction declined - please check the details are correct and try again. If the issue persists, please contact our support team.
- You recieve a confirmation email, but then you are immediately refunded by Cashstar.
What should happen:
- You purchase the gift cards and receive the codes without a refund or failure.
Date first occured: Don’t have the exact date, but around February/April of this year (2021).
When I originally attempted to buy the cards, I was stuck in an infinite customer service loop I was told it it was a problem with my bank (it wasn’t) and my bank told me to contact Cashstar.
I am personally from the UK and use Windows 10, but from the replies you can see it happens all over the world. Problem occurs on multiple browsers.
PLEASE NOTE: This is NOT an issue with bank details, this is an issue with Cashstar declining/refunding purchases for seemingly no reason.
Emails from failed attempts to buy cards:
See more people having the same issue in the replies to this tweet by @Evanbear1