Cannot login to Roblox Studio

[rick2809]

Hi,

Since yesterday I cant seem to login to Roblox Studio (see image)

This started happening when I updated my macOS to Tahoe 26.5.1 or after deleting roblox cache in ~/Library/Caches and plist files in ~/Library/Preferences (those were the only things I did before the issue started happening).

I tried many things and what seemed to work is:

1. Flushing the DNS makes me able to login to roblox studio but then I cant really do anything as there is no connection to roblox
   sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder; sudo dscacheutil -configuration
2. Turning on a VPN makes everything work as normally

Some more information:

• I already tried switching to my mobile hotspot instead of the normal Wifi but it still didnt make me login
• I also tried logging in to roblox studio trough the webbrowser but didnt work
• Reinstalling Roblox Studio didnt work
• Joining roblox games with the normal Roblox Player works fine

Expected behavior

I want to be able to just login to roblox studio without needing to have a VPN turned on

A private message is associated with this bug report

[MaxCaulfield_001]

Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

• Is this issue still occurring on your device?

• If so, could you please send us a log File?

• Also do you happen to have the installer of the version you are currently in roblox? If So, Could you send it to us?

Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Following these steps will help us better understand the issue and work on a solution more efficiently.

Thank you again for your cooperation!

[rick2809]

Hey,

Yeah the issue is still occuring on my device. I re-installed roblox studio yesterday with the RobloxStudio.dmg installer downloaded yesterday too. I have sent a log file to Logs / Crash Dumps / Other Bug Files.

Thanks

[rick2809]

I figured out it was caused by a program called Qustodio (when it was uninstalled on my pc it worked fine again).