The option seem to be missing for sponsoring published UGC item. This bug was recently solved but it seem to appear again. Old bug : Cannot advertise UGC's . Kindly take a look.
Expected behavior
Sponsor this UGC to appear on Item Dropdown.
4 Likes
I have the same exact problem, I have no idea why its happening.
2 Likes
Thank you for the report. We have assigned it to our team to review.
We have reviewed on our end and have confirmed that you should be able to sponsor the UGC item.
Can you confirm if you are able to see the item in the dropdown on this page: Log in to Roblox
Additionally, can you check if you are able to access the creation page directly?
Reporting Back . Yes I can see the sponsor page for UGC item.
Yes I can see the creation page directly too and I can confirm that I can sponsor items. However older items that can be sponsored, doesn’t show up on the list of drop down.
If you create a sponsor of those older items, it just shows this page with no way of seeing statistics of sponsor for that item.
Also the “Sponsor this Item” option on item page dropdown remains the same.
Hi @gearspec, thanks for your response. We’re still investigating this issue, and we’ll let you know when we have an update.
@gearspec just to further clarify the issue, can you confirm the following?
- The problem is only that the “Sponsor this item” option is missing from the item detail page for certain items
- Items that have the above issue can still be sponsored from the Sponsored Ads page directly
- “Older” items do not show up on the dropdown menu from the Sponsored Ads page but are still able to be sponsored
The sooner we get clarification on this, the sooner we can resolve this issue. Thanks!
Yes, I can confirm, those are the issues. Thank you.
Cool, a fix was just released. Please retest whenever you can and let me know if the issue still persists.
Yes I can confirm, I can see the “Sponsor this Item” option now.
The older item Name where you can see Statistics not showing up still persists. (Robux Gets Deducted). I think it runs just doesn’t show up here :
Thank you for helping and solving the issue, I can use the system for now.
Can you provide the link to any of the “older items”?
Yes. Older Item here : Cyber Armored Hood (Purple) - Roblox and this Cyber Futuristic Jetpack Wings (Metallic Neon) - Roblox
(Just ran sponsoring)
This one was just sponsored, doesn’t show up on the list after sponsoring.
I have identified the likely root cause. Stay tuned for a fix to be released early next week.
1 Like
Sorry, forgot to update here. A fix was released.
Thank you. It works now. Thanks for the help.
1 Like