Can't create DevProducts because of image file names

I’m being blocked from easily creating devproducts at https://www.roblox.com/universes/configure?id=UNIVERSEID#/#developerProducts

Screenshot example: (one of many names I tried to change it to)
image

Expected result: The name of the file in my computer should not affect my ability to upload something. Or at least change the filter to something less strict than a whitelist with a dozen words

The name of the dev product already has a much nicer filter, and that’s actually what’s being displayed to the user.

Current workaround: We have to rename the image file to something like “marble” so it passes, change the file name back on your computer, then repeat for every other devproduct you’re uploading (since you can’t just rename every file name to “marble” because filenames can’t be the same.) This workflow is not acceptable

Addition: I’ve searched some threads and found other people were also confused at this error message; originally I thought it was the devproduct’s name causing the blockage.

26 Likes

@TwyPlasma and @xxibadrxx

This isn’t a help and feedback post and the OP has already mentioned this, which the workaround is completely not the most efficient thing, hence the point of the entire post. Changing the file name over and over and trial and error with it is exactly what is said to be irritating.


Plus, changing a file name to something acceptable by the filter often results in the loss of relevancy of the name, which is certainly bad. Full support for this. :+1:

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Why does the filter check for filenames in the first place?
The filter should not check for filenames in the first place.

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Thanks for the report! We’ve filed a ticket to our internal database and we’ll follow up when we have an update for you.

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I am in the process of checking over bug reports and following up on some bugs that haven’t received any activity in a while.
Is this issue still occurring or can you confirm that this bug has been resolved? We are having a hard time reproducing this issue.

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Still getting this issue ):

image

Steps: Go to your game’s page, click Configure This Game, developer products, Create New, then select an image. In this case, the image on my computer is named don1

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Still happening, I tried with the name testing1. It seems that sometimes creating games with the name testing1 will result in hastags.

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Alright, when there is an update i will pass it on

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we had the same issue reported here but to echo what I posted there:

the error message here is misleading - it’s actually the name of your Developer Product that’s being blocked. could you try a different product name and see if that works?

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It is not because of the developer product name. It is the image name in my computer that prevents it from being selected in the roblox popup window on the site. Take a look at this video

Changing the entry fields for Name, Description, and Price in Robux will not let it pass. I need to actually change the name of the file being uploaded from my computer, which is a bug unique to only this upload point, which breaks the workflow.

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I’m also having an issue with DeveloperProducts,

The section won’t even load for me. After constant refreshing and such, reinstalling my google chrome, quite literally everything.

The same goes for the Configure Place section, it is also blank, just has the Save and Cancel buttons.

I tried contacting Technical Support, they didn’t really assist in the situation.

The whole form is checked when you upload the file, which is why the error is showing at that time - it’s not being properly uploaded because you don’t have Name populated during the time of upload. Admittedly it’s not great, but we’re working on some updates to this general section/area to improve overall user experience.

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When you load the page, does your browser show any errors? Feel free to PM me or respond to this with additional details. Also - what browser and OS are you on?

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I am using google chrome, and by the looks of it there are no errors visible.