Clothing thumbnails appear blank on site and when loaded in game

Got some more for ya ^^’ Uploaded on the 9th, both invisible on all catalog views.
https://www.roblox.com/catalog/3626116269
https://www.roblox.com/catalog/3626117871

3 Likes

This seems to be happening again, even with newly uploaded clothing.

6 Likes

It’s still happening to me too…

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same I uploaded two of my clothes few days and it still blank…

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@pbloxi @Hooksmith

I can confirm, this issue is occurring once again.

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Yep. Issue still hasn’t been resolved.

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Still happening…


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Helloo, I would like to start selling clothing again please…

image

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This is still happening.

Some Affected Assets

https://www.roblox.com/catalog/3772119303/Custom-Khakis
https://www.roblox.com/catalog/3778194152/NEW-Area-003-Tee
https://www.roblox.com/catalog/3778192657/NEW-Logo-Tee
https://www.roblox.com/catalog/3772117419/Custom-Tinstrix-Logo-Tee
https://www.roblox.com/catalog/3771842941/Blue-Logo-Tee
https://www.roblox.com/catalog/3771842185/Grey-Logo-Tee

1 Like

This is still 100% happening to me but if you were to upload your templates onto your character in studio, you are able to watch the decal of your template load. It allows you to watch your template be moderated and once it’s finished uploading, you are able to usually upload the asset with the loaded thumbnail on the first attempt. Otherwise you have to reupload the same item 3-4 times for the thumbnail to load. (Also, deleting decals from your inventory is a lot easier than having to delete shirts.)

Example of a studio uploaded decal

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We are actively working on fixing this. Thank you for your patience.

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Sure, no problem, this ones are an example:

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For new clothing this should be fixed and not occurring anymore.

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Now I been uploading clothing lately, and the clothing shows some sort of ‘‘blank’’ paper icon and it’s been 4 days already waiting for it to come off. No, it is not the icon that says ‘‘item moderated’’ it’s only the blank paper icon with the N/A thing.

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I suggest to post some more examples here so they can do some research on the case. :wink:

links to uploaded clothing would definitely help in investigating.

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These should both be visible now

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I also have this problem on this

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Still occurring in 2020.
image
Really hope this gets fixed soon because it is really annoying.

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This is still occuring to me today. Thumbnails appear blank, same shirt in a different color uploaded correctly, not sure whats going on.

2 Likes