Hello,
I recently contacted the support and I’ve received 3 days later an automated response telling me “it may take longer than usual for us to get back to you” and when I answered it just now to make sure it was still in queue, I was surprised to see it actually got closed…
So basically, when the support is overloaded, all new requests are automatically dropped? That doesn’t seem right…
This behavior also leads to Roblox violating Article 12 of the DSA.
When you try to contact the email listed in the “Single Point of Contact for Users” section, eu-dsa-spoc@roblox.com, you should be able to submit your DSA-related inquiries and receive an appropriate response. However, when you send an email to that address, it automatically creates a support ticket and ends with the same response shown in the original poster’s screenshot, with the bot directing you to help articles. This directly violates the following part of Article 12:
1. Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.
Blocking the single point of contact with an automated system and redirecting users to random articles is a clear violation of the Digital Services Act. This issue has far greater implications than it may initially seem and needs to be addressed immediately.
Below, you’ll find the screenshots of the reply I received a while ago from eu-dsa-spoc@roblox.com as well as the part of the article that’s being violated.
I tried contacting the support again and got the same answer 
have your fun @raskolibov
At this point roblox also is literally encouraging people spamming the support while its already overloaded
Could you please be clear about the category and the issue you are contacting about? Because I haven’t experienced this problem with any of the tickets I sent for appeals, and I have been using it without any issues for months. Maybe you are actually contacting them about something that is already explained in the help articles, which triggers that reply.
It still shouldn’t… it says if I still have issues to submit a new ticket… yet they close that new ticket anyways. (In any case, I have saved the message because that’s how much I trust roblox CS resolving first try my requests… I can just copy paste until they answer)
I’m trying to gather information about a past moderation, basically what’s its status.
Hi everyone!
Our agents have replied to the user and clarified the situation!
We are closing this thread now, thanks for the report!
Hello,
Thanks for the help but this is still a major issue. The message should be clarified to say that the ticket is closed, or based on what raskolibov said, it shouldn’t close the ticket at all.
Thanks for understand,
It’s not some mysterious bug or account issue—you’re in Turkey. Roblox resources are literally banned there. That’s why you can’t access certain features, no matter what account or device you use. It has nothing to do with your setup and everything to do with regional restrictions.
So yeah, a VPN is the only reason anything works at all—but even then, not every server is going to cut it. Some will just give you a blank page or error messages because Roblox is actively blocking access from regions under restriction. If he’s jumping between random VPNs expecting things to magically work, that’s not how this platform operates. It’s not broken. It’s just banned.
Closed to avoid bumps.
