Constantly getting disconnected from Team Create

We’re still being disconnected, so this issue is not solved.

Will upload a log file! (Give me a few minutes for it to happen again)

Can’t save places and publish packages too.

Here’s my logfile.

Note: when I disconnect, so do other team members at the same time.
(Logfile also mentions Client has been disconnected with reason: Roblox has shut down this game server for maintenance)

log_A18ED_1.txt (19.0 KB)

My teamcreate is disconnecting still, last happened around 3:50 mst
The place it happened at was here: https://www.roblox.com/games/1584363130/NOTORIETY-PT?refPageId=19d5dd8d-521f-4bcd-892e-9b42c80bdbd3
My userId is 5283599.
I got this error right before the disconnect, and other team members were disconnected at the same time.
unknown
Here is the logfile I believe was associated with the disconnect:
log_BB6F1_1.txt (16.1 KB)

Seems its site-wide issue. Some webpages don’t work too.

It looks like there is a backend service outage at the moment that is affecting us platform-wide. You may encounter other issues like failing to log in or open published places in Studio. Our engineers are working on rectifying this ASAP.

3 Likes

To clarify @Usering @AbstractAlex @Brick_man, when this happens, you do get a Team Create disconnection prompt that allows you to download a local copy of the place, correct? Or does the Team Create session allow you to keep editing and continually logging save failures to the output?

Not counting losing script changes (this should be solved with new Drafts feature), is there anything we can do that would improve the failure handling when the backend fails? E.g. make it more obvious there is a failure, etc

1 Like

Team create properly disconnects and displays the prompt to close studio, reconnect or open the local copy. Only had the issue with scripts not saving but staying in TC one time. As of right now I have disabled Team Create since I need to get work done.

In my case for around 10 minutes it’ll continually log save failures to the output while letting me edit, and then disconnect me and show the prompt.

I had been editing a lot of NumberValues, each time I got disconnected most of them edited since the last disconnect returned to their former values.

Original backend issue has been resolved. Is anyone still seeing team create disconnections?

5 Likes

Thank you for fixing this, it was halting development for most of the day but it’s been working since a few hours ago. Good job!

I’m having a lot of disconnections right now. Have been having for the past 20 minutes or so.

1 Like

UPDATE:
image

Publishing is now failing.

1 Like

Sorry for a third post but this needs to be looked into.

@twberg

The automatic place saving isn’t even working at this point. I cannot publish, and using Publish as from backup files isn’t working either.

Developing in Team Create places is currently impossible.

1 Like

We are looking into it. In the mean time, please provide any additional information that might be helpful. For more info on what to post, please go here How to post a Bug Report

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Hello, unfortunately this issue is not resolved yet. I’ve been periodically disconnected from Team Create 4 times since 3:19pm (PST), and the time differences have ranged from ~40 minutes to less than 10 minutes.

[Edit] Here’s a link to the affected place: https://www.roblox.com/games/2727072708/Dev-Place

Let me know if you require anything else!

Several issues were fixed. We are seeing this correlated with a decrease in publish failures. @MetatableIndex @Locard Are you still experiencing issues?

1 Like

Nope. It is resolved now.

Thanks!

Also, I don’t know what kind of magic you guys did, but publishing is insanely faster now.

1 Like

So apparently it looks like this issue was very connected to publishing. It does publish much faster now though, like you say. It went from taking up to around 15 seconds (top time for me at least) to >5 seconds. It would be interesting to hear what specifically was fixed. Safe to say that the issue is resolved I suppose, maybe they can decrease the publishing time further with this knowledge.

I am still experiencing this issue as of now. i keep getting disconnected randomly, however it seems that its happening not that much as it used to be.

I have a wired connection with 300Mbps down and 40 up, no issues with my wifi at all.

(edit) i take it back… it seems to be happening a lot, i haven’t been paying attention because i am used to it. i just got disconnected again for the second time after 45 minutes of being in studio.