Helping Correlate Backend Logs
If there is a problem on the backend / server (Roblox’s side), engineers will need to investigate their own logs. To find them (since they have too many to look through manually), they need:
- The user ID of the account you were using when you had the issue.
- The place ID / game ID of the game you were using when you had the issue.
- If the issue is in Team Create, does it happen in a live game as well?
- The date and time (including timezone) you had the issue. Be as precise as possible.
- Your log files.
- As much information that was shown to you as possible.
- e.g. screenshots of errors and popups, HTTP status codes displayed in the UI, log files, etc.