Controller Cursor not showing on PC Player App

Bug Reports Engine Bugs
#1

Hello support team, I set up an xbox controller to my Windows 11 PC today and everything seems to be running smoothly except for one thing… there’s no cursor (the white dot)

I have tried playing numerous “experiences” using it and all is working fine except for the cursor is not showing including when using click detectors, however, the regular arrow cursor does show when I use the mouse.
The last post I could find relating to to this is here, although that says it was resolved.

I have tried the controller in a playtest in studio and the cursor is showing, same with the Windows Store version of the roblox player app, so it seems it’s only the “main” player that’s having an issue.

I have restarted the computer and uninstalled and re-installed the applications to see if that made any difference, but sadly no change.

System specs:
CPU: Intel(R) Core™ i5-10400F CPU @ 2.90GHz
Memory: 32.0 GB
GPU: NVIDIA GeForce RTX 3060

If there’s any more information you may need do not hesitate to let me know and I’ll be more than happy to supply it.

Thanks in advance, Aidan

11 Likes
Controller dot not appearing
Introducing Gamepad and Keyboard Support for the Desktop App
#2

We’ve filed a ticket into our internal database for this issue, and we will update you when we have further information!

Thanks for the report!

2 Likes
#3

Hi, sorry to bother you, but has there been any news as I’m still encountering this even now 6 months later?

4 Likes
#4

Yeee, I’m currently encountering it as well…:pensive:

1 Like
#5

I would like a fix on this issue please. Playing on controller is near impossible

1 Like
#6

Sorry about the long waiting, this is currently being looked into and we’ll let you know when the fix is released. Thanks for reporting this again!

2 Likes
#7

Thank you for the update :slightly_smiling_face: glad this is being looked into.

#8

The issue you reported has been fixed. Please verify on your end, and if you face any lingering problems, don’t hesitate to reach out.

1 Like
Dot reticle no longer appears in a live game for gamepad users
#9

It’s working fully now, Thank you so much! Well done to everyone who worked on fixing it :slight_smile:

#10

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.