Could not open place "" with exception: Unable to open the place bug on specific Team Create place

This bug appears whenever I and my other dev partner attempts to open our game place.
It happened just an hour ago and we are still unable to gain access to the place. It randomly crashed us because we were having network issues and when we tried to regain access, we continue to see this message. Any fixes?

1 Like

I think this is related to:

2 Likes

This is likely related to the current problem going on:


Some users have reported not being able to access team create so I’m assuming this is the reason.
Looks like I got ninja’d by iiSquare.

I have the same problem.
Roblox Studio can’t open any team created game. It was normal yesterday and my colleague can open it now.

I think this is related to the account.
With my account, team creation cannot be loaded on all computer(I tried on 3 computers).
Now I use my colleague’s account to login on the computer with this bug, load successfully.

1 Like

In the meantime you can disable team Create using this api:
https://api.roblox.com/docs?useConsolidatedPage=true

To find the universeId you can goto Develop and select Configure Game from the drop-down for the effected place. The universeId will be in the url of the configure game page. Then you can put it into the API docs page I linked and send the request to disable team Create.

I don’t know if I am right. I filled in the universeId of the game on this page


Then the following problem occurs when loading the game in studio
2
I found the placeid in the error is right

I’m not sure it’s TeamCreate, it is group games in studio
4

I think that my message is not being translated clearly to you. I will try to make my message translate better. There will be English words marked like this: .... Please tell me if they are not in English.

The number you are looking at is the place id but you need the universe id. Right click on the place you are trying to access and click configure game (not place). It will take you to this website in a browser and there is a number where it says {gameId}: https://www.roblox.com/universes/configure?id={gameId}

The number is what you need to put in the universeId entry on the page I linked in my last message.

In the request entry where it says isEnabled you need to put false instead of true to turn off team create.

Dont know what im doing wrong. This definetly needs to get fixed soon, because this is preventing me from doing anything.

@kyly1982
I made a mistake, the url is here. Sorry for the confusion. https://develop.roblox.com/docs#!/TeamCreate/patch_v1_universes_universeId_teamcreate

@Rage_QuitteYT
The page you are looking at shows you what the error codes mean. See the link above for a better page. Click the example and change true to false (to disable team create). To find the universe id of a place you can use this API: https://games.roblox.com/docs#!/Games/get_v1_games_multiget_place_details
Simply type the placeId and it will give you the universeId.
@kyly1982 This other API might help you too.

I guess I will have to wait until the fix. I cant even join any games that use team create.

The point of using the API is to disable team create externally.

It works, thank you very much:smile:

Oh, no, disable it will prevent me from working with my colleagues. If enable, all of us can’t load the game from studio.

I found something in log file:
Client has been disconnected with reason: Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect
TeamCreateDisconnectInfo::setReason: Connection Closed: ReplicatorDisconnect | Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect

OS:win10 64bit
studio ver: 0.407.0.353595(64bit)

There is a studio update so you need to open studio again. I’m glad I could help you! You may just have to wait for a fix for this issue before you are able to work in team create.

As far as I know, this is the latest version.
At present, the only temporary way to deal with it is re register an account, but it work only one day.
The new account I applied yesterday has the same problem now.That’s very bad!

log:
1571971777.03528,1758,6

Command line:
C:\Program Files (x86)\Roblox\Versions\version-616a423b898d40db\RobloxStudioBeta.exe -task EditPlace -placeId 3555856313 -universeId 1254296344

1571971777.03628,1758,6 Finding AppSettings.xml
1571971777.03628,1758,6 Opening AppSettings.xml
1571971777.03628,1758,6 Parsing AppSettings.xml
1571971777.03628,1758,6 Looking for ‘Settings’ element in AppSettings.xml
1571971777.03628,1758,6 Looking for ‘ContentFolder’ element in AppSettings.xml
1571971777.03728,1758,6 Looking for ‘BaseUrl’ element in AppSettings.xml
1571971777.03728,1758,6 BaseUrl loaded from ‘AppSettings.Xml’
1571971777.03728,1758,6 Looking for ‘IsScriptAssetUploadEnabled’ element in AppSettings.xml
1571971777.03728,1758,6 Looking for ‘IsAnimationAssetUploadEnabled’ element in AppSettings.xml
1571971777.03728,1758,6 Looking for ‘IsImageModelAssetUploadEnabled’ element in AppSettings.xml
1571971777.03728,1758,6 Looking for ‘CrashMenu’ element in AppSettings.xml
1571971777.03728,1758,6 fetchClientSettingDataViaHttps
1571971778.34748,1758,6 LoadClientSettingsFromLocal group: “ClientAppSettings”
1571971778.34748,1758,6 LoadClientSettingsFromLocal group: “StudioAppSettings”
1571971778.34848,1758,6 Studio Version: “0.407.0.353595”
1571971778.34848,1758,6 CrashReporter Start
1571971778.34848,0ad8,6 WatcherThread Started
1571971781.77986,1758,6 Warning: LocalizationTable:DecodeCsv dropped 1 entries with duplicate (key) or (key,source,context) from LocalizationTable
1571971781.81283,1758,6 systemLocale.name() = en_US
1571971781.84079,1758,6 Studio D3D9 GPU: Intel® HD Graphics
1571971781.84079,1758,6 Studio D3D9 GPU: Vendor 8086 Device 0102
1571971781.84079,1758,6 Studio D3D9 Driver: igdumd64.dll 9.17.10.4459
1571971781.84079,1758,6 Info: RobloxMainWindow::RobloxMainWindow - start
1571971781.86277,1758,6 Info: RPC:Constructor Started server - RBX_STUDIO_8328
1571971781.86277,1758,6 StudioABTests using browserTrackerId 43532876479
1571971783.78970,1758,6 setAssetFolder C:/Program Files (x86)/Roblox/Versions/version-616a423b898d40db/content
1571971783.79170,1758,6 Reflection::load C:/Program Files (x86)/Roblox/Versions/version-616a423b898d40db\ReflectionMetadata.xml
1571971784.42632,1758,6 Info: RobloxMainWindow::showNativeLoginPageWidgets
1571971784.43527,1758,6 ======== Studio Startup Times =======
1571971784.43527,1758,6 FastFlagsLoadTime : 1.3122 sec
1571971784.43527,1758,6 Authenticated : NO
1571971784.43527,1758,6 LoginPageOpenTime : 7.4075 sec
1571971784.44626,1758,6 Info: RobloxMainWindow::RobloxMainWindow - end
1571971793.92355,1758,6 Info: LoginManager::onLoginClicked(“kyly1982”, ********)
1571971797.16684,1758,6 Native captcha: allocation
1571971797.16684,1758,6 Native captcha: initialization
1571971797.16784,1758,6 Native captcha: loading
1571971797.16784,1758,6 Native captcha: browser was not ready (this is normal if we just initialized)
1571971797.16784,1758,6 Native captcha: Initializing browser
1571971797.16784,1758,6 Native captcha: creating registry
1571971797.16784,1758,6 Native captcha: creating registry value
1571971797.16784,1758,6 Native captcha: setting registry value
1571971797.17084,1758,6 Native captcha: flushing registry value
1571971797.17084,1758,6 Native captcha: closing registry value
1571971797.17184,1758,6 Native captcha: Registry value set succeeded
1571971797.20285,1758,6 Native captcha: creating ATL control
1571971797.20285,1758,6 Native captcha: setting external UI Handler
1571971797.20285,1758,6 Native captcha: browser initialized
1571971797.20385,1758,6 Native captcha: Browser load started successfully, beginning timeout timer
1571971797.20385,1758,6 Native captcha: Load completion
1571971799.49032,1758,6 Native captcha: Received downloadCompletion signal from web page
1571971799.49032,1758,6 Native captcha: Received main page download completion, setting up connections
1571971799.49032,1758,6 Native captcha: Connecting to web events
1571971799.49032,1758,6 Native captcha: Connections initialized correctly
1571971799.49032,1758,6 Native captcha: Connections successful
1571971800.47740,1758,6 Native captcha: Displaying user-visible challenge
1571971801.13042,1758,6 Native captcha: Received downloadCompletion signal from web page
1571971801.13042,1758,6 Native captcha: Duplicate downloadCompletion signal received (this is normal)
1571971801.13042,1758,6 Native captcha: Received downloadCompletion signal from web page
1571971801.13042,1758,6 Native captcha: Duplicate downloadCompletion signal received (this is normal)
1571971801.57949,1758,6 Native captcha: Received downloadCompletion signal from web page
1571971801.57949,1758,6 Native captcha: Duplicate downloadCompletion signal received (this is normal)
1571971802.66122,1758,6 Native captcha: Received downloadCompletion signal from web page
1571971802.66122,1758,6 Native captcha: Duplicate downloadCompletion signal received (this is normal)
1571971814.51123,1758,6 Native captcha: Captcha solved
1571971814.51123,1758,6 Native captcha: getToken() stub called
1571971814.51725,1758,6 Info: LoginManager::onLoginClicked(“kyly1982”, ********)
1571971814.51925,1758,6 Native captcha: destruction
1571971815.77927,1758,6 Login request successful for user ‘kyly1982’ with id ‘601858607’
1571971828.74287,1758,6 Info: RobloxMainWindow::createAndShowIDEDoc with task EditPlace
1571971846.27674,1758,6 Info: Connecting to server…
1571971859.79124,1960,7 NetworkClient:Create
1571971859.79224,1960,7 Client:Connect serverPort(64996) clientPort(0) threadSleepTime(-1)
1571971859.80430,1960,6 Connecting to 58.60.13.82:64996
1571971859.80530,1960,7 Connecting to server, IP(inet_addr): 1376599098 Port: 64996
1571971859.94010,1284,6 Connection accepted from 58.60.13.82|64996
1571971859.94010,1284,7 serverId: 58.60.13.82|64996
1571971859.94110,1284,7 Replicator created for player 58.60.13.82|64996
1571971859.94110,1284,7 Replicator created: 000002087C42AF60
1571971859.98707,2574,7 Disconnect reason received: 257
1571971859.99107,1284,6 Error: Server Kick Message: DuringJoin,PreauthenticateTicket
1571971859.99806,2574,7 Connection lost
1571971859.99806,2574,7 Connection lost: connectMode: Disconnect from no ACK, timeMS:238760171, connectionTime 238760065
1571971859.99806,2574,7 Connection lost: AckTimeout 0, IsOutgoingDataWaiting 0
1571971859.99806,2574,7 Disconnection Notification. Reason: 257
1571971860.00806,02f8,7 Disconnect from 58.60.13.82|64996: ID_DISCONNECTION_NOTIFICATION
1571971860.00806,02f8,6 Disconnect from 58.60.13.82|64996
1571971860.00806,02f8,7 Client has been disconnected with reason: Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect
1571971860.00806,02f8,6 TeamCreateDisconnectInfo::setReason: Connection Closed: ReplicatorDisconnect | Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect
1571971860.00906,02f8,7 Removing replicator instance: 000002087C42AF60
1571971860.00906,02f8,7 Time to disconnect replication data: 0.004700
1571971860.00906,02f8,7 Sending disconnect with reason: 257
1571971860.01006,02f8,7 Replicator destroyed: 000002087C42AF60
1571971860.31024,1758,6 Info: RobloxIDEDoc::cleanupPriorToDeleteLater - start
1571971860.64111,1758,7 Client:Disconnect
1571971860.67523,1758,7 Client:Disconnect
1571971860.68627,1758,7 NetworkClient:Remove
1571971860.69028,1758,6 Info: RobloxIDEDoc::cleanupPriorToDeleteLater - end
1571971860.70233,1758,6 Info: RobloxMainWindow::showNativeStartPageWidgets
1571971860.93804,1758,6 Error: Exception : Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.
1571971860.94704,1758,6 Error: Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.
1571971860.94804,1758,6 Info: RobloxMainWindow::showNativeStartPageWidgets
1571971861.09290,1758,6 Info: RobloxIDEDoc::~RobloxIDEDoc - begin
1571971861.09290,1758,6 Info: RobloxIDEDoc::cleanupInDestructor - start
1571971861.09290,1758,6 Info: RobloxIDEDoc::cleanupInDestructor - end
1571971861.09390,1758,6 Info: RobloxIDEDoc::~RobloxIDEDoc - end
1571971861.20182,1758,6 Error: Could not open the place “3555856313” with exception: “Unable to open the place. Please restart your application and try again. If you continue to encounter this error, please contact customer service.”.
1571971861.23884,1758,6 TeamCreateDisconnectInfo::reportTeamCreateDisconnectEvent: EmptyIDEDoc,placeId:0,playerId:601858607,reason:Connection Closed: ReplicatorDisconnect | Disconnected due to authentication failure. Please upgrade to the latest version of Roblox and reconnect
1571971865.40742,1758,6 Error: Forbidden
1571971866.74058,1758,6 Info: RobloxMainWindow::closeEvent
1571971866.74455,1758,8 Studio.LoginManager: StartedLoggedOut (0)
1571971866.74455,1758,8 Studio.LoginManager: LoggedOut (0)
1571971866.74455,1758,8 Studio.LoginManager: Login.Attempt (0)
1571971866.74455,1758,8 Studio.LoginManager: Login.Attempt (0)
1571971866.74455,1758,8 Studio.LoginManager: Login.Success (0)
1571971866.74455,1758,8 Open: Place (0)
1571971866.75053,1758,6 Info: End of main, return value 0
1571971866.76247,1758,6 Info: RobloxMainWindow::~RobloxMainWindow
1571971866.90752,1758,6 Info: RPC:Destructor Removed server - RBX_STUDIO_8328
1571971866.90752,1758,6 Info: RPC:Destructor Destroyed server - RBX_STUDIO_8328

This log is very useful! I wouldn’t have thought to ask for this but it shows what the problem is. It looks like Team create may still be enabled for your place.

The universeId of your place is this: 1254296344

You’ll need to go here.
Next put this into the request item:

{
  "isEnabled": false
}

The value false means to disable team create. The value true will enable it but you need to disable it.

Next, put this into the universeId item: 1254296344
This is the universe id for your place. The universe for your place can have multiple other places and it says what team create for those places will be.

Finally, click the “Try it out!” button. This will make a request to the API and give it the universe id and the parameter to disable team create. This should allow you to access your place.

As for the error message it looks like the Team create’s own server may be outdated rather than your studio. That means the versions for both of them will be different and studio will think it is outdated since the versions are different.

Yes, we work together to develop games, so we re register an account and enable TC
I know how to disable TC, but If disable, idk new code will be sync to other team members(guess no, that will make work hard)

1571971859.79224,1960,7 Client:Connect serverPort(64996) clientPort(0) threadSleepTime(-1)
1571971859.80430,1960,6 Connecting to 58.60.13.82:64996
1571971859.80530,1960,7 Connecting to server, IP(inet_addr): 1376599098 Port: 64996
1571971859.94010,1284,6 Connection accepted from 58.60.13.82|64996
1571971859.94010,1284,7 serverId: 58.60.13.82|64996
1571971859.94110,1284,7 Replicator created for player 58.60.13.82|64996
1571971859.94110,1284,7 Replicator created: 000002087C42AF60
1571971859.98707,2574,7 Disconnect reason received: 257
1571971859.99107,1284,6 Error: Server Kick Message: DuringJoin,PreauthenticateTicket

It seems that I was kicked by server. I checked the server ip, 58.60.13.82 is in China

Yes that is true scripts will no longer sync if you do that. I also noticed this in the new logs: Server Kick Message: DuringJoin,PreauthenticateTicket. Specifically PreauthenticateTicket. That suggests maybe the error has to do with authentication.

Try logging out of studio and then logging back in again and see if that fixes your issue.

Edit: https://developer.roblox.com/api-reference/enum/ConnectionError
If these refer to the same thing, error 257 represents DisconnectBadhash. That suggests authentication might be the issue although I do not know what hash this is referring to.

I’ve tried it more than 20 times. The fault still exists.