Maybe there is even another bug with setting the access public for console players, however I checked the settings page and everything is on.
2 Likes
Have you considered that there’s basically no console players? Ads do bad enough there to begin with, and when you consider most of the ad space is taken up by the big names who can afford to dump a ton into console ads it makes perfect sense that you’d get zero clicks.
2 Likes
Although I’m speaking for them, yes they did. Judging by your post, you have never ran a console sponsor for your game.
Have you considered that they have “attributed visits” not as a 0? Meaning it’s a visual bug, you can’t just get x amount of attributed visits with 0 clicks.
But in my case I got 0 attributed visits, and 0 actual visits while having almost 2.8M impressions, which is not a visual bug, but an entire website bug.
3 Likes
I don’t think you’re actually understanding the post. Our sponsor has over a million impressions, 1k+ attributed visits, but 0 clicks. How can a sponsor have attributed visits but no clicks.
4 Likes
Same with me. Also I remember bug, when i spent 2k robux for advertising, got 0 visits because i cancelled it, but they haven’t refund me any robux… Nice ig
2 Likes
I’m having the same issue. 0 CPC. I cannot continue running sponsored ads for console until this is fixed and it’s having an impact on my console playerbase.
2 Likes
Happening here as well, guess its a Roblox problem.
1 Like
Same issue but my whole sponsor stats are completely bugged, not just cpc.
You can see this doesnt make any sense, the CPP is also tremendiously high for all of my sponsors while my CTR is over 1.6%. I believe there is a visual but maybe also a real issue (non-visual) with the sponsor system rn.
CPP is 19.63?! I believe this isnt just a visual issue but my game barely gets any ccu from 25000 robux spent daily. The visit length is very good as well as monetization. How is this possible?
1 Like
same issues here for weeks, i hope its fixed soon as it makes it impossible to gauge how well an ad did since half the metrics are just broken
1 Like
post impression/attributed visits = post click
1 Like
Thank you for reporting this issue. We have identified a bug in our click tracking for sponsored experiences on console. We have since fixed the issue. During the bug, clicks were not reported; visits that occurred post click were misattributed in reporting as post impression visits. Unfortunately we are not able to backfill the data.
2 Likes
Are we positive that this has been fixed? I’ve been on-off following this issue via FP for the past month and I believe what he said still holds true. I have yet to attempt to sponsor an older game, but when sponsoring games from July and August as he’s said, console sponsors appear to just be thrown away and result in no added visits. Either they aren’t actually being displayed to players or something else.
For reference, here is an example of one of my test console sponsors. Note, I also attempted this yesterday when the bug was said to be fixed, but the result was essentially the same:
Compared to another couple test sponsors for tablet and phone. All of my sponsors for this specific experience have a ctr of 3.5+ up to 5+, so I find it statistically just too hard to believe this is due to a severe lack of interest. See attached:
I believe this issue is still around. Again, I’m not sure about older experiences, but this is absolutely an issue for games from July-August as FP said. If not, it could be a problem that goes back even earlier.
The only reason I tried testing in the first place was because we were told that it had been fixed, but the data I’ve presented shows it’s just too unrealistic to claim that right now. Do you think you could dig a little deeper?
1 Like
@adventureseekerx are you guys going to refund me the amount me personally spent for console?
1 Like
The fun thing, before staff answered it was for example
Attributed visits 39
Post click 0
Post Impression 39
Issue seems to be fixed for me, I get visits and I can see clicks.
Nevermind, it only fixed that issue only on one of my games, I still keep experiencing it on my game:
Highly doubt that I couldn’t get any clicks or visits with this kind of icon, (300K impressions already). It seems like I still get the bug, where I get no visits or clicks at all.
2 Likes
Man, I’m so sorry you keep losing so much on that game. I wonder what precisely the issue is? Regardless, I think it will be best to avoid the sponsor system for console at this point. It really shouldn’t be this finicky. The fact they’ve managed to only fix it for some experiences really raises multiple questions…
What precisely is going on with the experiences it is very obviously not promoting? Why does it seem like the system is ignoring specific experiences? I’m not too concerned about a refund as I only spent a minor amount, but for someone like you and Lava, will you be receiving refunds for this obvious blunder? Especially after it was claimed that the issue had been fixed?
Hopefully this can be resolved but the fact that this has been going on for over a month and a half shows that they’ve put this specific issue on the backburner. I really do genuinely hope you guys can get the refunds you deserve as soon as possible and that this issue is fixed sooner rather than later.
Don’t be sorry. It’s not a huge loss for me but it just makes everything a bit harder. I’ve worked on that specific game for a month, and opened the access somewhere in July. The access is enabled for all platforms, so I’m not sure why I’m not getting any clicks or visits.
However, console sponsors worked for my other game, which I released after the one my console sponsor currently isn’t working for. A bit odd.
At the moment, here are the stats for the sponsor:
1 Like
everything working for my 4+ games idrk what you’re talking about dude, just wait till august 20th
I really appreciate your help on this. However I am still having issues with console sponsorships. A few replies ago I posted my current statistics for a sponsor which I ran 14 hours ago. I got 0 visits and 0 clicks on a console sponsored ad, and 0 visits on my game. This bug is not visual, as I gained 0 actual visits (game statistics) for my game since the time I started sponsor. I’d also like to make it clear that the actual odds of having 0 clicks at 800K impressions are nearly impossible.
I’d really appreciate it if you take a look at this post, outlining all of the details: Console Sponsorship brings in 0 clicks / 0 visits
Thanks in advance for your time.
1 Like