Tynezz
(Jasper)
September 20, 2023, 11:56pm
#1
Some users have reported that their Roblox client randomly crashes (completes closes, no messages) in our game Neighbors: Neighbors 🔊 [Voice Chat & Mic Up] - Roblox .
These are the crash rates from the past day. At around 2:00 PM EST, crash rates significantly increased exclusively for PC users.
The last update to the game was on the 17th meaning no update could have played a role in this.
14 Likes
Could it be player exploitation or another avatar crash glitch?
1 Like
Tynezz
(Jasper)
September 21, 2023, 12:23am
#3
It’s possible but I imagine crash rates would increase for all devices if that were the case, no?
4 Likes
Hmmm… good point. Maybe Roblox made an update? Other than that I can’t think of any reasons why it would randomly occur. Possibly a pc glitch that was discovered?
2 Likes
Looks like there was an update to Roblox today, that might be the issue.
2 Likes
I am having the same issue currently. My game is On Tap, im assuming this is only with Voice-Enabled games because i’ve heard mic-up is having simular issues atm.
EDIT: Something to note, now comparing both of our data this seemingly only effects computers?
6 Likes
Its not avatar related. I was in a game that disabled the default avatar and it still crashed.
1 Like
I am having this issue and it happened right after roblox updated to the most recent version. I join into a game and it automatically closes roblox after about 10-30 seconds
2 Likes
Thanks for the report! We’ve filed a ticket to our internal database and engineers are looking into this.
6 Likes
Howimetted
(Howimetted)
September 21, 2023, 5:29pm
#10
Thanks for the report! We’ll follow up when we have an update for you.
1 Like
fishrotR
(fishrotR)
September 21, 2023, 6:21pm
#11
Hi @Tynezz , is it OK for you to disable voice chat for a few hours and see if this brings down the crash rate?
1 Like
Tynezz
(Jasper)
September 21, 2023, 7:48pm
#12
Our game revolves around voice chat so disabling it for a few hours would pretty much be the same as closing the game down. However, we do have a non voice chat version of the game as one of the places that might be of help.
Here are the stats for both:
Non Voice Chat (past day/past week)
Voice Chat (past day/past week)
3 Likes
racewave
(racewave)
September 21, 2023, 10:00pm
#13
I am also encountering this issue. I own The Bar, similar to On Tap’s issue posted above, we’re also having significant client crash rates.https://cdn.discordapp.com/attachments/1066151353954611211/1154537641786753124/image.png
J3nsterr
(J3nster)
September 21, 2023, 10:01pm
#14
Noticed this the other day, Seems to be under control now.
2 Likes
I did just crash earlier for clicking on the No, mute others button for the VC popup when you join a game.
I experienced it in this game: LGBTQ+ Vibe 🌈 - Roblox
1 Like
This seem to happen in other game too that have voice chat I crashed 50% of the time when pressed No
1 Like
fishrotR
(fishrotR)
September 22, 2023, 5:33pm
#17
Hi @Tynezz Could you confirm that the crash rate has dropped to normal?
I’ll confirm for On Tap that our desktop crash rates returned to normal at roughly 6:00 PM EST yesterday.
4 Likes