[CRITICAL] Roblox Player refusing to launch no matter what I do

[kakkawertu567 (Samuel)]

sent you a pm!

300 dollars will be deposited into my bank account.

[siimplygentle (Lucas)]

I’ve directed people reporting this offsite to here. Hopefully it’ll contribute to some more crashlogs and hopefully come to wednesdays update were all playing again

[XarkDev (Xark)]

A temporary fix which is currently working for me is downloading roblox from the microsoft store and playing from there, its not comfortable at all but it is a fix for it.

[siimplygentle (Lucas)]

Yeah that’s also what I’m doing but its horrible haha

[diamantnevin06 (Oiishi)]

Hey i made a report on something similar to this and someone responded with saying i could send it to you

Roblox won't start, help

So about 2~ days ago my roblox player stopped working all together, studio is fine and so is the microsoft version (i dislike it and dont wanna use it bc my mouse goes off screen when shiftlocked on there) BUT I’ve tried reinstalling numerous times (even older installer version from 2018 and even 2016(unfortinately not a supported installer anymore) ) clearing cashe updating windows updating drivers windows compatibility removing anything like MSI afterburner or already known issues with …

2025-05-05T03:32:13.034Z
2025-05-05T03:32:13.017Z,0.017526,48d8,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2025-05-05T03:32:13.017Z,0.017610,48d8,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2025-05-05T03:32:13.017Z,0.017633,48d8,6,Info [FLog::DesktopInstaller] Set event ingest throttling for InstallNormal to be 10000
2025-05-05T03:32:13.017Z,0.017652,48d8,6,Info [FLog::DesktopInstaller] Set elastic search throttling for InstallNormal to be 5000
2025-05-05T03:32:13.429Z,0.429035,4948,6,Info [FLog::DesktopInstaller] Start the Installer thread
2025-05-05T03:32:13.452Z,0.452275,4948,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2025-05-05T03:32:13.452Z,0.452332,4948,6,Info [FLog::DesktopInstaller] Fetch flag info
2025-05-05T03:32:13.529Z,0.529070,4948,6,Info [FLog::DesktopInstaller] The current installer runs in InstallNormal mode
2025-05-05T03:32:13.530Z,0.530715,4948,6,Info [FLog::DesktopInstaller] Installer runs as standard user
2025-05-05T03:32:13.531Z,0.531151,4948,6,Info [FLog::DesktopInstaller] Check Windows version
2025-05-05T03:32:13.574Z,0.574342,4948,6,Info [FLog::DesktopInstaller] Zone.Identifier path: C:\Users\NAME\AppData\Local\Temp\scoped_dir14780_293651531\RobloxPlayerInstaller-8XDJ4GRYD9.exe:Zone.Identifier
2025-05-05T03:32:13.574Z,0.574536,4948,6,Info [FLog::DesktopInstaller] Filename token: 8XDJ4GRYD9
2025-05-05T03:32:13.574Z,0.574569,4948,6,Info [FLog::DesktopInstaller] Accessed the personalized token: 8XDJ4GRYD9
2025-05-05T03:32:13.802Z,0.802655,490c,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://apis.roblox.com/deferred-deep-link/token-api/redeem-token, code: 0, message: HTTP 400 (Bad Request), body "The HTTP status code of the response was not expected (400).\n\nStatus: 400\nResponse: \n\"TokenDoesNotExist\""
2025-05-05T03:32:13.802Z,0.802759,4948,6,Error [FLog::DesktopInstaller] Failed to fetch deeplink from token. Error response: HTTP 400 (Bad Request)
2025-05-05T03:32:13.959Z,0.959885,4948,6,Info [FLog::DesktopInstaller] Fetch version info
2025-05-05T03:32:13.977Z,0.977843,4948,6,Info [FLog::DesktopInstaller] Current version: 0.671.0.6710817 and version GUID: version-c3c1514fd260482e
2025-05-05T03:32:14.069Z,1.069507,4948,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2025-05-05T03:32:14.069Z,1.069605,4948,6,Warning [FLog::DesktopInstaller] Failed to read version GUID from local registry
2025-05-05T03:32:14.085Z,1.085389,4948,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(465)\RobloxPlayerInstaller-8XDJ4GRYD9.exe!001372C5: (caller: 0013856D) LogHr(1) tid(4948) 80070003 The system cannot find the path specified.

2025-05-05T03:32:14.085Z,1.085421,4948,6,Info [FLog::DesktopInstaller] Create installation folders
2025-05-05T03:32:14.110Z,1.110195,4948,6,Warning [FLog::DesktopInstaller] The registered handler C:\Users\NAME\AppData\Local\Roblox\Versions\version-afabd320a8b84b9e\RobloxStudioBeta.exe for roblox-studio does not exist
2025-05-05T03:32:14.110Z,1.110224,4948,6,Info [FLog::DesktopInstaller] Client does not have a valid roblox-studio handler
2025-05-05T03:32:14.254Z,1.254936,4948,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-05T03:32:14.600Z,1.600967,4948,6,Info [FLog::DesktopInstaller] Download and install files
2025-05-05T03:32:18.556Z,5.556729,4948,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-05T03:32:19.129Z,6.129042,4948,6,Info [FLog::DesktopInstaller] Register environment info
2025-05-05T03:32:19.131Z,6.131099,4948,6,Info [FLog::DesktopInstaller] Set the launcher for Roblox as: C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe
2025-05-05T03:32:19.634Z,6.634693,4948,6,Info [FLog::DesktopInstaller] Creating client process: "C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 18644
2025-05-05T03:32:19.765Z,6.765367,4948,6,Info [FLog::DesktopInstaller] Created client process with PID: 19376
2025-05-05T03:32:39.764Z,26.764927,4948,6,Critical [FLog::DesktopInstaller] failed to start client App: "C:\Users\NAME\AppData\Local\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 18644, error code: 0, wait result: 258
2025-05-05T03:32:39.770Z,26.770504,4948,6,Info [FLog::DesktopInstaller] Reporting Installer Success
2025-05-05T03:32:39.889Z,26.889231,4948,6,Info [FLog::DesktopInstaller] Installer thread completed successfully
2025-05-05T03:32:39.889Z,26.889803,48d8,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 100 milliseconds

[Am_Nixe]

The issue is specific to certain devices, but I don’t know which part of the computer makes it break. My friend has 2 computers with this issue and the rest are working.

[TheBrainy06 (Brain)]

Still facing this issue, any updates on when this will be fixed?

[16Majestic (zn3n)]

still having the same issue, any updates on it, or fixes?

[16Majestic (zn3n)]

2025-05-06T12:59:46.165Z
2025-05-06T12:59:46.006Z,0.006596,3540,6,Info [FLog::DesktopInstaller] The installer reporter is initialized
2025-05-06T12:59:46.006Z,0.006651,3540,6,Info [FLog::DesktopInstaller] Reporting Installer Start
2025-05-06T12:59:46.006Z,0.006666,3540,6,Info [FLog::DesktopInstaller] Set event ingest throttling for InstallNormal to be 10000
2025-05-06T12:59:46.006Z,0.006679,3540,6,Info [FLog::DesktopInstaller] Set elastic search throttling for InstallNormal to be 5000
2025-05-06T12:59:46.810Z,0.810920,44f4,6,Info [FLog::DesktopInstaller] Start the Installer thread
2025-05-06T12:59:46.820Z,0.820453,44f4,6,Info [FLog::DesktopInstaller] The installer will run InstallNormal
2025-05-06T12:59:46.820Z,0.820486,44f4,6,Info [FLog::DesktopInstaller] Fetch flag info
2025-05-06T12:59:46.972Z,0.972845,44f4,6,Info [FLog::DesktopInstaller] The current installer runs in InstallNormal mode
2025-05-06T12:59:46.973Z,0.973179,44f4,6,Warning [FLog::DesktopInstaller] Installer runs as administrator
2025-05-06T12:59:46.973Z,0.973352,44f4,6,Info [FLog::DesktopInstaller] Check Windows version
2025-05-06T12:59:46.998Z,0.998415,44f4,6,Info [FLog::DesktopInstaller] Zone.Identifier path: C:\Users\USER\Desktop\RobloxPlayerInstaller-KK93H2H3FT.exe:Zone.Identifier
2025-05-06T12:59:46.998Z,0.998576,44f4,6,Info [FLog::DesktopInstaller] Filename token: KK93H2H3FT
2025-05-06T12:59:46.998Z,0.998593,44f4,6,Info [FLog::DesktopInstaller] Accessed the personalized token: KK93H2H3FT
2025-05-06T12:59:47.267Z,1.267286,5774,6,Critical [FLog::DesktopInstaller] failed Http POST url: https://apis.roblox.com/deferred-deep-link/token-api/redeem-token, code: 0, message: HTTP 400 (Bad Request), body "The HTTP status code of the response was not expected (400).\n\nStatus: 400\nResponse: \n\"TokenDoesNotExist\""
2025-05-06T12:59:47.267Z,1.267366,44f4,6,Error [FLog::DesktopInstaller] Failed to fetch deeplink from token. Error response: HTTP 400 (Bad Request)
2025-05-06T12:59:47.577Z,1.577282,44f4,6,Info [FLog::DesktopInstaller] Fetch version info
2025-05-06T12:59:47.606Z,1.606082,44f4,6,Info [FLog::DesktopInstaller] Current version: 0.671.0.6710817 and version GUID: version-c3c1514fd260482e
2025-05-06T12:59:47.743Z,1.743937,44f4,6,Info [FLog::DesktopInstaller] The system has compatible WebView2 runtime, skip deployment of the WebView2 installer
2025-05-06T12:59:47.744Z,1.744018,44f4,6,Warning [FLog::DesktopInstaller] skip fetching manifest for RobloxPlayerInstaller.exe, as version-c3c1514fd260482e is the currently installed version
2025-05-06T12:59:47.745Z,1.745116,44f4,6,Critical [FLog::DesktopInstaller] C:\buildAgent\work\ci_deploy_ninja_boot-x86_git\Client\Installer\Windows\src\Installer.cpp(465)\RobloxPlayerInstaller-KK93H2H3FT.exe!003472C5: (caller: 0034856D) LogHr(1) tid(44f4) 80070003 The system cannot find the path specified.

2025-05-06T12:59:47.745Z,1.745140,44f4,6,Info [FLog::DesktopInstaller] Create installation folders
2025-05-06T12:59:47.789Z,1.789087,44f4,6,Warning [FLog::DesktopInstaller] The registered handler C:\Program Files (x86)\Roblox\Versions\RobloxStudioInstaller.exe for roblox-studio does not exist
2025-05-06T12:59:47.789Z,1.789118,44f4,6,Info [FLog::DesktopInstaller] Client does not have a valid roblox-studio handler
2025-05-06T12:59:48.046Z,2.046443,44f4,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-06T12:59:48.047Z,2.047235,44f4,6,Critical [FLog::DesktopInstaller] InstallerException: Failed to create shortcut
2025-05-06T12:59:48.168Z,2.168644,44f4,6 [FLog::Output] 
Number of subkeys: 46
2025-05-06T12:59:48.168Z,2.168695,44f4,6,Error [FLog::DesktopInstaller] failed to read subkey Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{00FA007C-D99F-407F-B00B-5B3B0001D8AB}
2025-05-06T12:59:48.168Z,2.168719,44f4,6 [FLog::Error] failed to run class <lambda_c709b3cf7b464b35581e1e6cdd3a991f> on key: Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{00FA007C-D99F-407F-B00B-5B3B0001D8AB}
2025-05-06T12:59:48.168Z,2.168737,44f4,6,Error [FLog::DesktopInstaller] Failed to enumerate ROBLOX elevation policy registry Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy, Error: The operation completed successfully.
2025-05-06T12:59:48.169Z,2.169499,44f4,6,Info [FLog::DesktopInstaller] Download and install files
2025-05-06T12:59:57.791Z,11.791821,44f4,6,Info [FLog::DesktopInstaller] Create launcher shortcuts
2025-05-06T12:59:57.792Z,11.792121,44f4,6,Critical [FLog::DesktopInstaller] InstallerException: Failed to create shortcut
2025-05-06T12:59:58.901Z,12.901646,44f4,6 [FLog::Output] 
Number of subkeys: 46
2025-05-06T12:59:58.901Z,12.901694,44f4,6,Error [FLog::DesktopInstaller] failed to read subkey Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{00FA007C-D99F-407F-B00B-5B3B0001D8AB}
2025-05-06T12:59:58.901Z,12.901711,44f4,6 [FLog::Error] failed to run class <lambda_bd4e3bc5828649c58e7469024a2bb3ca> on key: Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{00FA007C-D99F-407F-B00B-5B3B0001D8AB}
2025-05-06T12:59:58.901Z,12.901728,44f4,6,Error [FLog::DesktopInstaller] Failed to enumerate ROBLOX elevation policy registry Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy, Error: The operation completed successfully.
2025-05-06T12:59:58.903Z,12.903018,44f4,6,Info [FLog::DesktopInstaller] Register environment info
2025-05-06T12:59:58.904Z,12.904797,44f4,6,Info [FLog::DesktopInstaller] Set the launcher for Roblox as: C:\Program Files (x86)\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe
2025-05-06T12:59:59.405Z,13.405847,44f4,6,Info [FLog::DesktopInstaller] Creating client process: "C:\Program Files (x86)\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 20008
2025-05-06T12:59:59.485Z,13.485046,44f4,6,Info [FLog::DesktopInstaller] Created client process with PID: 1936
2025-05-06T13:00:19.485Z,33.485703,44f4,6,Critical [FLog::DesktopInstaller] failed to start client App: "C:\Program Files (x86)\Roblox\Versions\version-c3c1514fd260482e\RobloxPlayerBeta.exe" -app -installerLaunchTimeEpochMs 0 -clientLaunchTimeEpochMs 0 -isInstallerLaunch 20008, error code: 0, wait result: 258
2025-05-06T13:00:19.490Z,33.490936,44f4,6,Info [FLog::DesktopInstaller] Reporting Installer Success
2025-05-06T13:00:19.856Z,33.856190,44f4,6,Info [FLog::DesktopInstaller] Installer thread completed successfully
2025-05-06T13:00:19.856Z,33.856640,3540,6,Info [FLog::DesktopInstaller] Shut down InfluxPointsReporter with timeout 100 milliseconds

these are the logs, doesn’t even log when i try to open the robloxplayer