I want to preface this by saying that I myself have not experienced this bug, and was requested by Nightgaladeld to post this on behalf of the developer who cannot currently access their account.
Whenever the user attempts to access the site while logged in to their account they are met with a series of redirects between roblox.com and a “NotApproved.aspx” page. This results in a “too many redirects” error from Chrome, Firefox, and Edge (we have not tried this on other browsers).
Google Chrome Error Page:
Network History Showing 302 Redirect Loop:
This issue occurs every time the user attempts to log in or use the website from their account specifically. Logging in with any other account works as expected with no issues. The issue is not linked to our network or a specific device, as we have encountered the problem on 3 different networks (including mobile data) and on 4 different devices (2 different PCs and 2 phones).
The user is able to log in successfully using the Roblox mobile app, however, this results in a glitched state where no assets will load in the app (presumably due to the same authorization error). When attempting to view pages such as the games page on the mobile app, a generic “No Internet Connection” error is seen, although this is not the case.
This bug occurs on every https://roblox.com/… based URL and any services requiring account authorization (including Roblox Studio and the Developer Forums).
Roblox Studio: Unauthorized Error (Username and Password fields are blanked for privacy)
Error Joining Game from the night before:
This bug has completely prevented the developer from being able to access their account in any capacity or access any of their work in roblox studio. I have heard from a couple of other developers that they know of at least one or two more people who have encountered this issue within the last 72 hours. For anyone hit with this issue, the only solution appears to be to submit a support ticket and hope the situation gets resolved, however, if this bug is linked to some sort of glitch in the moderation system it could potentially continue to impact developers moving forward.
Regardless I appreciate your time and I hope to see this issue resolved quickly.