[Experience Page] Experience shows as "This experience is currently not available"

My experience linked here ([♦️ SUITS] Notoriety: A PAYDAY® Experience - Roblox) consistently (the first time) shows as unavailable which is potentially hurting our player count, revenue, and other metrics. I have attached a screenshot of the result of this bug.

Repro steps on my account:

  1. Open a fresh chrome session
  2. Navigate to roblox on web (I start at the home page via bookmark) (Log in to Roblox)
  3. Open the game page. See the experience is unplayable.
  4. Interestingly, refreshing will fix this and the fix will last the rest of the chrome session, but the damage might be done depending on how widespread this issue is.

System Information
CPU 11th Gen Intel(R) Core™ i5-11400F @ 2.60GHz

Browser Information
Chrome

Expected behavior

Expected: game is playable. There should be a green button appearing that allows me to play even the first time I open the game in the browser.

A private message is associated with this bug report

4 Likes

I can confirm this is happening to me too, even though the game has players. (Cant join any game)

image
can confirm this is replicating on my end as well


Same for me, can’t join to any experience

Atleast know we know its a roblox issue, can do nothing but hope for a fix

happening 2 me aswell, PC. fresh outage?

Снимок экрана 2025-01-29 212758
Phantom Forces Too

Cant change any of my avatars either, checked the error code, its a http error: 500, meaning there is an internal error. Might be some critical servers that are down.

1 Like

Oh no, lets hope this will not be as bad as 2021

(I am able to play now, seems like the problem is fixed?) EDIT

Seems to have been caused by a temporary outage that has now been resolved.

I may have gotten unlucky when I posted this, it appears there was an outage but this issue has existed before and now after that incident as well for me. I reproduced it once again this morning.

1 Like

Do you still encounter this issue?

1 Like