Experiencing graphical issues on the Player app

I’m currently experiencing graphical issues which are preventing me from using the Player app:

Most icons seem to either have failed to load, or have turned invisible. My mouse pointer is also invisible while the Player’s window is in focus

The problem started since I installed the most recent update for the Player, and so far has been persistent, as in the icons don’t seem to load no matter how long I wait, even if I restart the application or my PC and try waiting again

A private message is associated with this bug report

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This issue is happening to millions of active users, So the Roblox Client tries to load all of the resources like textures, sounds, and essential, There is a bug in the client where it doesn’t load the correct asset and treats it like it’s missing, And yes, This happens to Roblox Studio as well, Wait for a hotfix.

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In the mean time, Try to contact support on roblox and select bug report, This way they get this figured out way faster. (I don’t know if this still works btw.)

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I also opened a bug report about this issue. So far 2 solutions have been found. A user has noticed that the naming scheme used in the latest update may be wrong, I found another solution with safe mode + wifi support. I basicallly uninstalled RobloxPlayer, and reinstalled it within safe mode + wifi, and it turns out it fixed the issue.

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I’m a bit confused about this explanation as the mouse icon & other traditional images that are saved locally on the disk do not load either.

Try change Beta to Launcher it helped for my friend
image
Press Right mouse button on icon Roblox in desktop and press Properties

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Thank you for your suggestion, but unfortunately the issue persists for me after trying it out (I made sure to click apply before clicking ok in the properties panel as well)


@Varonex_0

Sorry for not noticing your post, I honestly did try to see if someone’s already posted about this but the search terms I used returned no results :sweat_smile:

In the mean time, I guess I’ll play something else or continue to practice using Blender until a fix is released :slight_smile::+1:

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Oh sorry to hear that the issue was not fixed on your side. I honestly am not able to retrace the actions I did yesterday, in full order.

I hope they will get a fix soon for that. You may want to consider using the MS-Store version (if it works for you, mine still does not).

About post duplication, I honestly could not find a proper name for it, so it’s not 100% clear. Could you just send the version of your OS? Try “Ctrl + R”, then type “winver”. You’ll get the OS build version. I just want to see if that is due to my current windows version, as I am on a prerelease channel.

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I’m on Windows 11 23H2 Build 22631.4391

The MS-Store version refuses to work as well, but it hasn’t worked for me since before this update was released, for some reason

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Try running RobloxPlayerInstaller.exe as administrator. This causes Roblox to install under Program Files (x86). Uninstall “Roblox Player for [your name]” in Settings to remove links and shortcuts to your previous local installation.

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Oh I absolutely did not think of that actually. There are a few reasons why ROBLOX being in %LocalAppData% is a bad thing. One of them is the fact my homedir has non ASCII characters in it, which sometimes prompts ROBLOX to have some issues regarding file access.

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I also have non ASCII characters in my home directory (which I really regret doing), so I’ll try out @VerySaltyCroissant’s suggestion and reply with the result

I won’t be able to test it until Sunday though, as I happen to be quite busy tomorrow and it’s quite late where I live at the moment

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The most recent update has fixed this issue for me

Thank you to @PuroTheFriend, @Varonex_0, @VwCookie, @VerySaltyCroissant and the bug support team for your help with this :grin:

A staff member replied to my topic, you could send a message there indicating that the update fixed everything so that they are aware of. Also don’t forget to put your post as a solution so that they are aware it is not needed to read it !
Glad to hear it was fixed on your side, happy playing !

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I’ve already informed the staff that the issue was fixed in a private message, but thanks for the suggestion, and happy playing to you too :slight_smile::+1:

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