After releasing a new subscription in Driving Empire a few users reporting having bought the subscription and got an error from Roblox saying they already owned the subscription. They did not trigger any of the subscription APIs and did not receive any of the subscription benefits, however their card was charged.
Game Reproduction Steps:
- only a few users reported this, it seems very rare
- Join Driving Empire
- Go to the shop (on left)
- Attempt to purchase a subscription with your local currency
- See a Roblox notification saying you already own the subscription
- Card sees a charge
Expected behavior
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I would expect Roblox to not prompt the user saying they already own the subscription as they clearly did not and never had a history of owning it.
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I would expect Roblox to not charge the user’s card in the event that they fail to make a purchase.
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I would expect the subscription APIs to fire if this user legitimately did own the subscription.
A private message is associated with this bug report