Hello all, apologies for how frustrating this issue has been… we have also been having trouble narrowing it down to a single root cause. There are actually multiple potential problems going on here, some of which have already been fixed, so please take another look and let us know if you continue to see issues.
- The ‘sanitized id’ part of the message is new, but it is not a new error, we’re just taking an extra security step to validate the request was truly for an animation asset id.
- There was a formatting problem with this message update, so it was truncating the id and reporting the wrong/non-existent asset id as a result. This has been fixed.
- Around the same time, there were some separate issues around content loading that affected animations:
- Uploads could sometimes get stuck in a long backlog queue to publish, creating the appearance of non-existent assets and/or moderation issues. This has been fixed.
- There was another issue that was discovered that could cause assets to delay or fail to load. This was just recently addressed (see here)
- Irrespective of the root issue, the message is not very informative or helpful to understand why the animation asset failed to load. We are working on improvements to that for your benefit (and ours, quite frankly).
- Lastly, in some cases there could just be a legitimate permissions issue with the animation, due to privacy issues. The content management team is very aware of these pain points (e.g. wanting to share animations with or across groups) and we plan to have improvements in the near future (as in 2024).
In the meantime, we will improve the error reporting to aid in debugging.
TL;DR - thank you for your patience with this one and please try again in case the recent content loading fixes have addressed the problem. If not, please reply here or to me directly and we will continue to investigate (caveat: many of us will be offline over the next few weeks, so we will respond in early January).
Thanks again and happy holidays.