Fluffy Burger Handbook

Modder0Source · July 22, 2020, 10:29am

Fluffy Burger Handbook

The Handbook includes a variety of important information for both Staff & Customers at Fluffy Burger

Links:

Sessions: Click Here

Recipe Guide: Click Here

Lead Training Guide: Click Here

Documentation:

LR Application Help

Please choose the dropdown of which role you are applying for, this guide will go over the basics of what role performs their own tasks.

Do not do other peoples jobs, Chef’s: Prepare food in the kitchen and run the bar. Waiter: Serves food and takes care of customers.
Please remember to utilize grammar and punctuation as this is a crucial element of your role here at Fluffy Burger.
Professionalism is the key to success: you must maintain professionalism throughout all Fluffy Burger group places.

Waiter

As a Waiter, it is your duty to seat customers at a table as well as serving them food.
When a customer comes up to you at the podium, you will welcome them to Fluffy Burger with a greeting.
An example of a greeting could be, “Greetings, welcome to Fluffy Burger! My name is [USERNAME], how many people are in your party today? (How many wish to be seated.)”
You will then ask the customer if they would like to sit Downstairs, Bar, Premium Lounge, Roof (Gamepass).
After that, you will bring them to a table and give them a menu by using the menu giver and clicking their torso.

Ask them if they would like a drink to start with in which you can get whilst they decide on their starter. Example: “Are there any drinks that you would be interested in?”
To make a tea or coffee, simply use the machine and kettle right beside the mugs.
You are required to order drinks with the tills and the customer must always get a receipt!
If they want a cold drink, they must be filled up with a blue cup with the red drinks machines.
Cups are also found near the hot drinks machine where coffee, tea, and hot chocolate is found.

You would then return to the customer and give them their drink(s).
Now ask them if they are ready for a starter. Example: “Have you contemplated what you might like to order for your starter?”
Take their order and enter the food they desire via the computer as iPads are for Lead Waiter+.
Once done, click complete order and enter their table number.
Give the customer the receipt.
Head to the kitchen and wait for the food.
Once the food is done, click the dish and head to the table. Click it to place the dish.
You are able to place the dish anywhere on the table (In the main restaurant), placing anywhere other than a table will result in a punishment.
Once they are done with the food hover over the plate, then right click to remove it.
When waiting for your customer to finish their meal, either wait by the nearest till or if your customer is close to the order window position yourself there and help take any food to other tables.
After that, you would continue asking if they are ready to order their main course then desert.
Once you have given them all their food, you may conclude your service and ask them if they are satisfied with their meal at Fluffy Burger.

In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.

Chef

As a Chef, it is your duty to prepare food for your fellow colleagues (Waiters) to serve to customers.
You are also responsible for running the bar but only when a customer is present, you will take their orders and serve them drinks.
I will now inform you on how the kitchen runs and important things that you need to know in order to become a Chef.

Once you are in the kitchen, you must click the chef hat on the LEFT side of your screen in order for you to begin preparing meals.
On the worktop, there is a printer that will send orders straight through to you. You simply click on the receipt to collect. You will find the receipt at the top of your screen, often underneath the chatbox.
You must line up at this printer and do not cut in line.
You are only to prepare one order at a time on your own.
When cooking food, you will need the recipe guide in which can be found in the handbook located in the game description.

To make a meal, you need to select all the ingredients that are required. These will appear in your red bar.
You will click all of them which will then combine to create your desired meal. All you have to do then is simply insert the table number and your completed meal will appear on the collection worktop.

In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.

Code of Conduct

Dress Code:
All our members are required to dress casually staff are to wear appropriate Fluffy Burger uniforms. You may be asked to change if you do not dress casually. Your character must be in R15 and R15 only.

Maturity:
Acting immature in our game is prohibited. Trolling also falls under this.

Respect:
Members are required to respect one another whilst in-game. Roblox have provided resources such as the block feature to help those who do not wish to communicate with another member.

Exploiting:
Exploiting anywhere in Fluffy Burger’s games or services is prohibited.
You may be permanently banned if you are caught exploiting.

Raiding:
Raiding is not tolerated in any Fluffy Burger games or services.
You may be permanently banned if you are caught raiding.

Counterfeit Groups:
You will be permanently banned if you are an owner of a fake Fluffy Burger group. You will be banned for 1 month if you work for one. This cannot be appealed and your group will have a DMCA filed.

Staff Going AFK:
If you are going AFK for more than 1 minute, you must do so outside in the parking lot.

Promotions

In order to stop free-ranking, we have put in place regulations that must be followed at all times when promoting somebody.

Customer to Awaiting Training

Customers who are in Fluffy Burger always have the chance to apply for a job at the Application Centre. Upon passing your application, you will be ranked to Trainee, where you will be required to attend training.

Awaiting Training to Waiteror Chef

Upon successful completion of training, if you applied for an LR rank (Waiter or Chef), you will be ranked to that role.

Waiter/Chefto Lead Waiter/Chef

Hard-working and active employees of the ranks Waiters or Chefs can be promoted to the ranks Lead Waiter and Lead Chef.

You can promote to Lead Waiter/Chef if:

The player has good grammar and is active.
The player acts professionally.
They are familiar with the work process and are able to apply them upon promotion.
They have been a Waiter or a Chef for at least 2 weeks.
They have 210 points or more (Waiter).
They have 270 points or more (Chef).

Lead Waiter/Chef to Shift Manager

Hard-working LR’s with the ranks Lead Waiter/Chef can be promoted to Shift Manager.

You can promote to Shift Manager if:

The player has good grammar and is active. They may only be absent from 2 shifts per week.
The player acts highly professional and has a perfect understanding of the work procedures with a good and quick application.
They have waited at least 2 weeks from their last promotion.
They have exceptional skills in working with customers and be helpful to other workers. They must have great character and an approach of good management skills. They must also have no warnings.
They have 575 points or more (Waiter).
They have 675 points or more (Chef).

Shift Manager to General Manager
An outstanding Shift Manager can be promoted to General Manager if:

The Shift Manager has given a very good impression of themselves.
They are very active and be present at almost all shifts.
They have engaged constructively in HR discussions and have good communication and people skills.
They have good customer service/management skills.
Have a great willingness to help customers and colleagues.
They must have perfect grammar and English skills.

General Manager to Board of Directors

A promotion to Board of Directors is an honor and reserved only for the best and most professional workers.

You can promote to Board of Directors if:

They have met the above criteria.
They have been recognized as an outstanding employee by HR/SHR.

HR to SHR

SHR is not a rank you can be promoted to. Only the best of the best are handpicked to work as SHR’s.

Training Guide

Please select the dropdown for which role you are/are training:

Host

Information

Trainings must be scheduled / announced at least 1 hour before they are due to commence.
Trainees will be asked to join as employee and line up outside by the car park nd are not allowed to go inside until the session begins.
Lead Waiter+ Trainers (Host if none are present).
Helpers are no longer in use, dismiss any non Lead LR’s back to the restaurant.
You must check what the user applied for on Trello, if they applied for Waiter they must be trained to Waiter and are unable to change their role.
Host can use the :n command to announce rules, trainers use chat.

Host

Hello, welcome to this Fluffy Burger training session! My name is [USERNAME] and I will be your host.

PTS is in effect while I explain the rules, do not go AFK as you will miss any important information given to you.

If you have to go AFK during this session, providing it isnt for a long period of time you can tell your trainer you are going AFK.

In the event that you get randomly disconnected, message us on our dizzy and we will most likely be able to get you back into the session.

Please listen attentively to the following rules/information as it will help your chances of succeeding first time.

You are welcome to join the communications to keep in touch with other members, sessions, announcements, news and more.

Trainee Rules:

Please follow any instructions directed by your trainer, they are here to help you succeed.
Please listen and watch closely to the information that your trainer is giving you, it is important that you take it all in.
Do not do other peoples jobs, Chef’s: Prepare food in the kitchen and run the bar. Waiter: Serves food and takes care of customers.
Please remember to utilize grammar and punctuation as this is a crucial element of your role here at Fluffy Burger.
Professionalism is the key to success: you must maintain professionalism throughout all Fluffy Burger group places.
If you have been failed by your trainer but strongly believe there was a mistake, you may ask the host to review your answers.
Staff are not allowed to go AFK inside the restaurant and are required to go afk outside. This is to prevent point farming. If you are caught point farming your points will be dropped to zero and you could be demoted.
If you encounter an abusive staff member, make sure to get as much proof as possible and send it to a HR.

Staff Rules:

Do not hint for promotions. Promotions are earned from professionalism, activeness, dedication, great grammar and other aspects.
You are to read answers thoroughly and check for any grammar mistakes. III(3) strikes is an automatic fail. Make sure you give your Trainee(s) a couple of seconds to correct themselves.
Once your Trainee(s) have passed, take them to the bar for ranking and await further instructions.

That is all! I wish you the best of luck, this training may now commence.

All trainers, helpers and trainees must now be taken to their stations.

Congratulations, let me just review your answers.
Use the rank command: :setrankd PLRNAME 5 for Waiter 6 for Chef
A request has been sent to rank you. This can take 5 seconds to 5 minutes. Contact a HR if you aren’t ranked.
Unfortunately I’ve reviewed your answers and you have made several mistakes. I apologize for this but you are required to re-attend and try again.
[ADMINS] Greetings, admins. Thank you for attending this session as it is remarkably appreciated. If throughout this session there is an adequate amount of supervising staff, you are permitted to dismiss yourself and head to the Restaurant as your assistance there is essential. Please shoot me a PM before leaving so I can note you down.

Waiter

Hello, my name is [USERNAME] and I will be your trainer for this session!

Please listen attentively to the following information as it will help your chances of succeeding tremendously.

PTS is in effect, please leave any questions to the end as they may get answered in the following information you are about to hear.

As a Waiter, it is your duty to seat customers at a table as well as serving them food.

When a customer comes up to you at the podium, you will welcome them to Fluffy Burger with a greeting.

An example of a greeting could be, “Greetings, welcome to Fluffy Burger! My name is [USERNAME], how many people are in your party today? (How many wish to be seated.)”

You will then ask the customer if they would like to sit Downstairs, Bar, Premium Lounge, (Gamepass), Roof (Gamepass).

After that, you will click on their name on the podium and press “Accept Customer”.

If your customer(s) have ROBLOX Premium

Then you will bring them to a table and give them a menu by using the menu giver and pressing Interact.

Let the customer know that there is a 5 item order limit.

Ask them if they would like a drink to start with, which you can get whilst they decide on their starter.

Example: “Are there any drinks that you would be interested in?”

You will go to the nearest till and press “Order Drinks” and choose which drinks they ordered.

Any soda / fizzy drinks are known as Unlimited Fizzy.

Once done, click complete order and enter their table number.

Table numbers with one number must have a 0, for example, 01.

You will then hand the player their receipt and prepare the drinks.

To make tea or coffee, simply use the machine and kettle right beside the mugs.

If they want a fizzy drink, they must be filled up with a blue cup with the red drinks machines.

If they want a slushie, give them an empty slushie cup and show them the self service machines.

Cups are also found near the hot drinks machine where coffee, tea, and hot chocolate is found.

Do a demo of the drinks, make the trainees repeat.

You would then return to the customer and give them their drink(s) by holding the tool and pressing Interact.

Now ask them if they are ready for a starter. Example: “Have you decided what you might like to order for your starter?”

You will go to the nearest till and press “Order Meal” and choose what food they ordered.

Once done, click complete order and enter their table number.

Make the trainees repeat, give them 3 items to order and with a single-digit table number. Make sure they enter all information correctly. Make them hand the receipt to you. One person at a time.

Then you would give the customer the receipt and then head to the kitchen to wait for the food.

Once the food is done, press Interact on the tray and you will pick it up.

Head to the table and then click it to place the dish.

You are able to place the dish anywhere on the table, placing anywhere other than a table will result in a punishment.

Once they are done with the food, or you need to move it. Press Interact followed by the action.

If you want to clear the food, press “Clear” and it will be removed.

When waiting for your customer to finish their meal, wait by the nearest till or near the order window if your customer is nearby.

After that, you would continue asking if they are ready to order their main course then desert.

Once you have given them all their food, you may conclude your service and ask them if they are satisfied with their meal at Fluffy Burger.

In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.

Any questions before we continue?

Ok, I am now going to privately ask you one by one questions about what you have just learned.

Individually ;privatechat each trainee and ask them 3 of the following questions:

What is your job as a Waiter?
What would you do in the event of a troller?
How do you place and remove food?
What do you do with the receipt?
What would you do if you encounter an abusive staff member?

After all trainees have been questioned kick those who got more than 1 - 2 questions wrong depending on how far they were off of the correct answer.

I will now be going through a roleplay test with every one of you one by one. I will be the customer and you will be a Waiter serving me.

Use the food generator GUI and inform the Chef trainer of any orders sent during the roleplay. The trainee gets 3 strikes for making any grammar or serving mistakes. If they get 3 strikes they will be failed.

Now finally review all of the trainee’s decisions and if they have less than 3 strikes you may pass them and ask the Host to review their answers.

Congratulations you have passed! Please ask the Host to review your answers and rank you!

If they have failed reassure them that they can always attend another session and learn from their mistakes.

.

Chef

Hello, my name is [USERNAME] and I will be your trainer for this session!

Please listen attentively to the following information as it will help your chances of succeeding tremendously.

PTS is in effect, please leave any questions to the end as they may get answered in the following information you are about to hear.

As a Chef, it is your duty to prepare food for your fellow colleagues (Waiters) to serve to customers.

You are also responsible for running the bar but only when a customer is present, you will take their orders and serve them drinks.

You would ask the customer if they are interested in any drinks.

You will go to the bar till and press “Order Drinks” and choose which drinks they ordered.

Any soda / fizzy drinks are known as Unlimited Fizzy.

Once done, click complete order and enter their table number.

Table numbers with one number must have a 0, for example, 01.

You will then hand the player their receipt and prepare the drinks.

To make a tea or coffee, simply use the machine and kettle right beside the mugs.

If they want a fizzy drink, they must be filled up with a blue cup with the red drinks machines.

If they want a slushie, give them an empty slushie cup and show them the self service machines.

Cups are also found near the hot drinks machine where coffee, tea, and hot chocolate is found.

You would then return to the customer and give them their drink(s) by holding the tool and pressing Interact.

Only Waiters are allowed to bring the food to the bar, you are allowed to serve drinks.

I will now inform you of how the kitchen runs and important things that you need to know in order to become a Chef.

Once you are in the kitchen, you must click the chef hat on the LEFT side of your screen in order for you to begin preparing meals.

On the worktop, there is a printer that will send orders straight through to you. You simply click on the receipt to collect.

You will find the receipt at the top of your screen, often underneath the chatbox. If you click this receipt it will transfer to your larger order.

A list will appear with all of the items you are required to prepare, if you click an item it will be ticked off until all items are ticked off and the order will be deleted.

You are only to prepare one order at a time on your own.

Do a demo, print out 1 order per trainee with 3 items on it and tell them to click it and tick off the items in the larger order

You must line up at this printer and do not cut in line.

When cooking food, you will need the recipe guide in which can be found in the handbook located in the game description.

To make a meal, you need to select all the ingredients that are required. These will appear in your red bar.

You will click all of them which will then combine to create your desired meal.

All you have to do then is simply insert the table number and your completed meal will appear on the collection worktop.

Table numbers with one number must have a 0, for example, 01.

In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.

Any questions before we continue?

Ok, I am now going to privately ask you one by one questions about what you have just learned.

Individually ;privatechat each trainee and ask them 3 of the following questions:

What is your job as a Chef?
What would you do in the event of a troller?
How do you make a meal?
How many orders should you make at once?
What would you do if you encounter an abusive staff member?

After all trainees have been questioned kick those who got more than 1 - 2 questions wrong depending on how far they were off of the correct answer.

I am now going to give you all one test order to complete at your own pace. Please line up at the printer.

You may start preparing the meal once you get the order. Please use the recipe guide.

Print one order per trainee. Include one starter, one main, and one desert. Wait for the trainees to finish

Alright, well done to those who completed their order correctly. If you have made any mistakes do not worry!

We are now going to repeat the same process but with 4 items instead of 3 and you are required to complete all items ordered within 5 minutes.

You may start preparing the meal once you get the order. Please use the recipe guide.

Print one order per trainee. Include one starter and three mains. After every trainee gets their order put a timer on (via phone or google) for 5 minutes. Trainees that fail to prepare their order correctly or within 5 minutes will be failed.

Now finally review all of the trainee’s decisions and if they have less than 3 strikes you may pass them and ask the Host to review their answers.

Congratulations you have passed! Please ask the Host to review your answers and rank you!

If they have failed reassure them that they can always attend another session and learn from their mistakes.

Alliance Application

Welcome to Fluffy Burger, if you would like to form a partnership agreement with Fluffy Burger then please review the required requirements listed below. Please be advised that all groups must meet the following requirements in order to be considered for a Partnership. All partnerships are subject to removal at any time.

All groups allied with Fluffy Burger will receive monthly evaluations to ensure they are meeting our standards, by our Communications Department.

All groups allied with Fluffy Burger are responsible for following these rules:

Your group must be a Business group (EX: Cafe, Restaurant, Clothing, or Hotel group.)
Your group must have a minimum of 500 non-botted members.
Your group staff must be professional, have great grammar, mature and good work ethics.
Your group must maintain a good reputation and be respected throughout the Roblox community.
Your group must have a Discord server.
-Group must follow our company rules when present in our games.
-Must be willing to shout and attend Fluffy Burger events.
Your group must send two executives as Allied Representatives. [They are required to be in our Discord server.]
-Once you have finished your application please submit it to the Communications Department for review.

Application Form

What is the name of your group?
What is the type of group? (Restaurant, Cafe, Hotel, etc.)
Amount of members in the group.
Why are you choosing to ally with Fluffy Burger?
How can you benefit Fluffy Burger by choosing a Partnership with them?
How would Fluffy Burger benefit you by accepting the Partnership?
What are the future goals for your group?
Please leave the Discord code for your group below.

Rank Information

Staff Rules

Staff are not allowed to go AFK inside the restaurant and are required to go afk outside. This is to prevent point farming. If you are caught point farming your points will be dropped to zero and you could be demoted.
Staff are not allowed anywhere that counts as another role’s area. For example, Waiters are not allowed in the kitchen.
Staff may not fulfill the duties of another role, even if there are none online.
Staff should follow any advice given by their respective Lead Staff, but must comply with direct orders issued by any HR (Shift Manager+).
Emojis/emoticons (for example; XD , :P , :O , etc.) are not permitted and should be avoided at all costs. The only exception to this is :) , which may be used as a politeness marker.

Waiters

Waiters greet customers at the front podium asking for the number of people.
Waiters escort the users to a table that matches their amount.
Waiters should provide the customers with a menu, asking for their orders.
Waiters process the order at any register. Spices must be provided for orders that require spices.
Waiters may only use the Order Meal / Order Drink sections of the computer.
Waiters must deliver the food from the kitchen counter to the tables.
Waiters should wonder about the tables asking the customers if everything’s fine and if they have any more orders to place.

Chefs

Chefs must enter chef mode (using the button on the left-side of the screen) when they’re in the kitchen.
Chefs should take the orders from the printer in the kitchen and start making them.
Chefs ought to ensure each item is served to the correct table number.
Chefs should try to prepare food in a logical order for each individual table (for example, starters before desserts) , serving meals as they are ready.
Chefs are required to prepare fresh meals, i.e., food should not be cooking before it is ordered.

NOTE: If you wish to get rid of orders, cross out every item that is part of it (click to strike-through).

Shift Managers
Shift Managers are in charge of the entire restaurant during a specific shift.
They are to handle trollers, complaints, kitchen, counter, waiters, employees, interruptions, questions and be helpful in general.

General Managers+
General Managers+ host trainings, appoint lead employees and shift managers, handle staff complaints, and deal with all pressing Company matters.

Frequently Asked Questions (FAQ)

“Can I apply if I have safe chat?”
Yes.
“What does STS & PTS mean?”
Shoulder to Shoulder & Permission to Speak.
“Am I allowed to attend sessions?”
Yes, all staff are permitted to assist at sessions.
“Are you hiring developers?”
No, but feel free to send a message to the chairman.