Please select the dropdown for which role you are/are training:
Host
Information
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- Trainings must be scheduled / announced at least 1 hour before they are due to commence.
- Trainees will be asked to join as employee and line up outside by the car park nd are not allowed to go inside until the session begins.
- Lead Waiter+ Trainers (Host if none are present).
- Helpers are no longer in use, dismiss any non Lead LR’s back to the restaurant.
- You must check what the user applied for on Trello, if they applied for Waiter they must be trained to Waiter and are unable to change their role.
- Host can use the :n command to announce rules, trainers use chat.
Host
Hello, welcome to this Fluffy Burger training session! My name is [USERNAME] and I will be your host.
PTS is in effect while I explain the rules, do not go AFK as you will miss any important information given to you.
If you have to go AFK during this session, providing it isnt for a long period of time you can tell your trainer you are going AFK.
In the event that you get randomly disconnected, message us on our dizzy and we will most likely be able to get you back into the session.
Please listen attentively to the following rules/information as it will help your chances of succeeding first time.
You are welcome to join the communications to keep in touch with other members, sessions, announcements, news and more.
Trainee Rules:
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- Please follow any instructions directed by your trainer, they are here to help you succeed.
- Please listen and watch closely to the information that your trainer is giving you, it is important that you take it all in.
- Do not do other peoples jobs, Chef’s: Prepare food in the kitchen and run the bar. Waiter: Serves food and takes care of customers.
- Please remember to utilize grammar and punctuation as this is a crucial element of your role here at Fluffy Burger.
- Professionalism is the key to success: you must maintain professionalism throughout all Fluffy Burger group places.
- If you have been failed by your trainer but strongly believe there was a mistake, you may ask the host to review your answers.
- Staff are not allowed to go AFK inside the restaurant and are required to go afk outside. This is to prevent point farming. If you are caught point farming your points will be dropped to zero and you could be demoted.
- If you encounter an abusive staff member, make sure to get as much proof as possible and send it to a HR.
Staff Rules:
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- Do not hint for promotions. Promotions are earned from professionalism, activeness, dedication, great grammar and other aspects.
- You are to read answers thoroughly and check for any grammar mistakes. III(3) strikes is an automatic fail. Make sure you give your Trainee(s) a couple of seconds to correct themselves.
- Once your Trainee(s) have passed, take them to the bar for ranking and await further instructions.
That is all! I wish you the best of luck, this training may now commence.
All trainers, helpers and trainees must now be taken to their stations
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- Congratulations, let me just review your answers.
Use the rank command: :setrankd PLRNAME 5 for Waiter 6 for Chef
- Congratulations, let me just review your answers.
- A request has been sent to rank you. This can take 5 seconds to 5 minutes. Contact a HR if you aren’t ranked.
- Unfortunately I’ve reviewed your answers and you have made several mistakes. I apologize for this but you are required to re-attend and try again.
- [ADMINS] Greetings, admins. Thank you for attending this session as it is remarkably appreciated. If throughout this session there is an adequate amount of supervising staff, you are permitted to dismiss yourself and head to the Restaurant as your assistance there is essential. Please shoot me a PM before leaving so I can note you down.
Waiter
Hello, my name is [USERNAME] and I will be your trainer for this session!
Please listen attentively to the following information as it will help your chances of succeeding tremendously.
PTS is in effect, please leave any questions to the end as they may get answered in the following information you are about to hear.
As a Waiter, it is your duty to seat customers at a table as well as serving them food.
When a customer comes up to you at the podium, you will welcome them to Fluffy Burger with a greeting.
An example of a greeting could be, “Greetings, welcome to Fluffy Burger! My name is [USERNAME], how many people are in your party today? (How many wish to be seated.)”
You will then ask the customer if they would like to sit Downstairs, Bar, Premium Lounge, (Gamepass), Roof (Gamepass).
After that, you will click on their name on the podium and press “Accept Customer”.
If your customer(s) have ROBLOX Premium
Then you will bring them to a table and give them a menu by using the menu giver and pressing Interact.
Let the customer know that there is a 5 item order limit.
Ask them if they would like a drink to start with, which you can get whilst they decide on their starter.
Example: “Are there any drinks that you would be interested in?”
You will go to the nearest till and press “Order Drinks” and choose which drinks they ordered.
Any soda / fizzy drinks are known as Unlimited Fizzy.
Once done, click complete order and enter their table number.
Table numbers with one number must have a 0, for example, 01.
You will then hand the player their receipt and prepare the drinks.
To make tea or coffee, simply use the machine and kettle right beside the mugs.
If they want a fizzy drink, they must be filled up with a blue cup with the red drinks machines.
If they want a slushie, give them an empty slushie cup and show them the self service machines.
Cups are also found near the hot drinks machine where coffee, tea, and hot chocolate is found.
Do a demo of the drinks, make the trainees repeat.
You would then return to the customer and give them their drink(s) by holding the tool and pressing Interact.
Now ask them if they are ready for a starter. Example: “Have you decided what you might like to order for your starter?”
You will go to the nearest till and press “Order Meal” and choose what food they ordered.
Once done, click complete order and enter their table number.
Make the trainees repeat, give them 3 items to order and with a single-digit table number. Make sure they enter all information correctly. Make them hand the receipt to you. One person at a time.
Then you would give the customer the receipt and then head to the kitchen to wait for the food.
Once the food is done, press Interact on the tray and you will pick it up.
Head to the table and then click it to place the dish.
You are able to place the dish anywhere on the table, placing anywhere other than a table will result in a punishment.
Once they are done with the food, or you need to move it. Press Interact followed by the action.
If you want to clear the food, press “Clear” and it will be removed.
When waiting for your customer to finish their meal, wait by the nearest till or near the order window if your customer is nearby.
After that, you would continue asking if they are ready to order their main course then desert.
Once you have given them all their food, you may conclude your service and ask them if they are satisfied with their meal at Fluffy Burger.
In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.
Any questions before we continue?
Ok, I am now going to privately ask you one by one questions about what you have just learned.
Individually ;privatechat each trainee and ask them 3 of the following questions:
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- What is your job as a Waiter?
- What would you do in the event of a troller?
- How do you place and remove food?
- What do you do with the receipt?
- What would you do if you encounter an abusive staff member?
After all trainees have been questioned kick those who got more than 1 - 2 questions wrong depending on how far they were off of the correct answer.
I will now be going through a roleplay test with every one of you one by one. I will be the customer and you will be a Waiter serving me.
Use the food generator GUI and inform the Chef trainer of any orders sent during the roleplay. The trainee gets 3 strikes for making any grammar or serving mistakes. If they get 3 strikes they will be failed.
Now finally review all of the trainee’s decisions and if they have less than 3 strikes you may pass them and ask the Host to review their answers.
- Congratulations you have passed! Please ask the Host to review your answers and rank you!
If they have failed reassure them that they can always attend another session and learn from their mistakes.
Chef
Hello, my name is [USERNAME] and I will be your trainer for this session!
Please listen attentively to the following information as it will help your chances of succeeding tremendously.
PTS is in effect, please leave any questions to the end as they may get answered in the following information you are about to hear.
As a Chef, it is your duty to prepare food for your fellow colleagues (Waiters) to serve to customers.
You are also responsible for running the bar but only when a customer is present, you will take their orders and serve them drinks.
You would ask the customer if they are interested in any drinks.
You will go to the bar till and press “Order Drinks” and choose which drinks they ordered.
Any soda / fizzy drinks are known as Unlimited Fizzy.
Once done, click complete order and enter their table number.
Table numbers with one number must have a 0, for example, 01.
You will then hand the player their receipt and prepare the drinks.
To make a tea or coffee, simply use the machine and kettle right beside the mugs.
If they want a fizzy drink, they must be filled up with a blue cup with the red drinks machines.
If they want a slushie, give them an empty slushie cup and show them the self service machines.
Cups are also found near the hot drinks machine where coffee, tea, and hot chocolate is found.
You would then return to the customer and give them their drink(s) by holding the tool and pressing Interact.
Only Waiters are allowed to bring the food to the bar, you are allowed to serve drinks.
I will now inform you of how the kitchen runs and important things that you need to know in order to become a Chef.
Once you are in the kitchen, you must click the chef hat on the LEFT side of your screen in order for you to begin preparing meals.
On the worktop, there is a printer that will send orders straight through to you. You simply click on the receipt to collect.
You will find the receipt at the top of your screen, often underneath the chatbox. If you click this receipt it will transfer to your larger order.
A list will appear with all of the items you are required to prepare, if you click an item it will be ticked off until all items are ticked off and the order will be deleted.
You are only to prepare one order at a time on your own.
Do a demo, print out 1 order per trainee with 3 items on it and tell them to click it and tick off the items in the larger order
You must line up at this printer and do not cut in line.
When cooking food, you will need the recipe guide in which can be found in the handbook located in the game description.
To make a meal, you need to select all the ingredients that are required. These will appear in your red bar.
You will click all of them which will then combine to create your desired meal.
All you have to do then is simply insert the table number and your completed meal will appear on the collection worktop.
Table numbers with one number must have a 0, for example, 01.
In the event that you do come across a troller, make sure to instantly get in touch with a HR so they can be banned.
Any questions before we continue?
Ok, I am now going to privately ask you one by one questions about what you have just learned.
Individually ;privatechat each trainee and ask them 3 of the following questions:
- What is your job as a Chef?
- What would you do in the event of a troller?
- How do you make a meal?
- How many orders should you make at once?
- What would you do if you encounter an abusive staff member?
After all trainees have been questioned kick those who got more than 1 - 2 questions wrong depending on how far they were off of the correct answer.
I am now going to give you all one test order to complete at your own pace. Please line up at the printer.
You may start preparing the meal once you get the order. Please use the recipe guide.
Print one order per trainee. Include one starter, one main, and one desert. Wait for the trainees to finish
Alright, well done to those who completed their order correctly. If you have made any mistakes do not worry!
We are now going to repeat the same process but with 4 items instead of 3 and you are required to complete all items ordered within 5 minutes.
You may start preparing the meal once you get the order. Please use the recipe guide.
Print one order per trainee. Include one starter and three mains. After every trainee gets their order put a timer on (via phone or google) for 5 minutes. Trainees that fail to prepare their order correctly or within 5 minutes will be failed.
Now finally review all of the trainee’s decisions and if they have less than 3 strikes you may pass them and ask the Host to review their answers.
- Congratulations you have passed! Please ask the Host to review your answers and rank you!
If they have failed reassure them that they can always attend another session and learn from their mistakes.
This is the End of the Traning Guide.