• Introduction •
This guide will explain what to do and not do as a Senior Barista so that you can achieve an SA position within Frappé. Please keep in mind that this guide only offers some suggestions regarding some of the things to do and doesn’t encompass everything that you should or shouldn’t be doing as a Senior Barista.
• Do’s •
It is important that Senior Baristas spend the majority of their time working; this shows you are motivated to be a part of our team and shows you are capable of representing Frappé in a professional manner. It is recommended that you wear the 1.0 character package (No package at all) with a semi-formal attire. A Senior Barista should also help all of their fellow baristas that are confused about the drinks, rules, registers, how to deal with customers, etc. or are in just need of help. This will show us that you are capable of assisting and giving advice to other people, which is an important part of being an MR. You should always remember to be respectful to everyone no matter their rank. We do not want to see any of our SBs being disrespectful to our customers, fellow baristas, MRs, or HRs. Activity is also important to maintain. The fastest way to get promoted is to be consistently active while following the suggestions in this guide. If you are on for even just a couple of hours each day, you are more likely to be noticed than someone who is online 12 hours one day and then not at all for the next three.
• Don’ts •
One of the worst things you can do is constantly seek for attention instead of working hard for the promotion. For example, asking any MR or HR if they wanted a drink when they didn’t come to your register will be seen as you seeking attention from that MR or HR. You’ll be noticed for your hard work and ambition while serving customers behind the counter, not by asking an HR if they want a drink. Similarly, you should avoid giving trollers several warnings. Instead, they should be reported directly to an MR/HR that is at the cafe or warned once depending on what they’re doing. Reports should include their name and not just be a plea for us to walk over to you. We want to be able to check the chatlogs to see if they have done something wrong. Handling disputes with other baristas is also helpful for building a reputation as a good barista since it’ll show how well you can handle a situation. If a situation can’t be handled, try seeking an admin on the server for assistance with it. Overall, you want to avoid being inactive or inconsistently active if you can help it. The more frequent and more consistent your activity, the better your chances are at getting promoted
If you still have further questions on this topic, you are more than welcome to contact an MR/HR.
Signed,
OriginallyHilarious
Frappé Contributor, Bee Enthusiast