Hi, we’ve tracked down root cause and hope to get a fix out for it soon; the underlying reason seems to be that when we fetch the first X passes, that includes passes that aren’t for sale which don’t end up getting displayed
I made a post on this topic back in March of 2023.
I want to follow up and say that some users have reported seeing all 15 game passes for sale for my game within the mobile app via the store page as expected.
However, when I view the game’s store page (“Passes and Gear” section) within the Roblox Mobile App on a mobile device running the android 10 operating system, I still only see 7 game passes for sale as shown in my original post linked above.
I suspect this issue has negatively impacted platform game pass sales revenue over the past six months. If users cannot see the items for sale, they are less likely to purchase them. This is a lose-lose situation for both developers and the company.
Thank you for bringing awareness of this problem to the development team and I look forward to hearing about a potential solution!
Hi, thank you for continuing looking into this. The situation is better, most passes do show up now, but I have discovered that at least one pass is still not showing on mobile for my game, Pet Empire Tycoon. The pass that does not show up is the Magic Carpet.