Gamepass Purchases not showing up on "My Transactions" page

I wanted to purchase a gamepass for a commission, however I cannot see the the outgoing Robux on “My Transcations” page.

The item went to my inventory, but there is no evidence that the item was purchased.

REPRODUCTION:

  1. Purchase a gamepass
  2. Open up “My Transactions”
  3. Attempt to view your outgoing robux/ pending robux, but you see that it was not updated.

This was the purchased item:

This is my transaction page:

Expected behavior

Roblox should display the correct outgoing robux on the “My Transactions” page.

40 Likes

+1 on this! There seems to be a big delay when purchases are reported, just started today (June 1st). Purchases are coming in 1-2 hours after they were made. Messes with the monetization numbers in the dashboard too. Private server sales register instantly, but dev products and game passes are delayed.

14 Likes

+1 on this! For some reason for me they just aren’t showing up at all


As well as the fact they don’t appear to be showing in my purchase history. You can see it went from 30k hourly to now 2-4k hourly with the same player count. I also tested and purchased a 3k robux dev product from my game and did not show up in my purchase history whatsoever or anywhere for the matter.

14 Likes

Confirming this issue! I hope its not lost for all of us!

7 Likes

It looks like its fixed OR its very delayed

7 Likes

It started doing it again today

9 Likes

I’ve also noticed this happening today. Revenue List is entirely saturated with Private Server sales, however Pending Robux is increasing suggesting that sales are being made. They appear low in the creator dashboard as well and then update to the correct number after a little while
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10 Likes

Just happened to me. Finished a commision, the other person bought the gamepass and nothing is showing up in my transactions; sales of good and pending robux both show no change. Hopefully this is just a delay as I’d rather not just lose some robux.

Edit: Purchase went through a few hours later.

8 Likes

This is now happening to Bad Business. We updated the game at 2:09pm EST today, and the last node on the graph that is remotely ‘normal’ is reported at 2:00pm EST.

Similar to what the others are reporting, our Sales log is populated entirely with Private Server sales.

We are currently unable to track how our new update is doing (something that we really need to be able to do!)

10 Likes

Confirmed using an alt account buying a UGC item to my main account. It shows up as an owned item for the buyer but going through the inventory of the UGC shows the buyer not on there. The buyer is also not on the transaction page too. I’ve seen a a drastic change in the graph of people buying my UGC too, will we be compensated for hidden sales?


Here is an example of why a majority of people are seeing with their sales right now. My sales plummeted. Part of it makes no sense given that they’re vip server subscriptions etc.

Something’s definitely broken and it’s siphoning Roblox from getting into creator accounts.

6 Likes

Just got donated 500 but it is not showing up in pending

11 Likes

This is happening to us as well. Only VIP Server sales are in our transaction log.

6 Likes

Happening to all of my games. Sales seem abnormally down and do not appear in the transaction log. Confirmed by test purchasing a developer product in-game without it showing up in the log.

9 Likes

My sales on my UGC take around 1-2 hours to actually show up in transactions, but they do show up after a bit.

9 Likes

Same thing is happening with me, just got about 1k robux, it’s been 2+ hours and it doesn’t show up at ALL in my pending robux.

9 Likes

Still happening, it’s a pain to commission people because they don’t see your purchase and think you are trying to scam them.

7 Likes

Same to me, 72 hour revenue drops a lot today, don’t know why

7 Likes

and my pending Robux drop either!

7 Likes

Just got this as well now on all of our experiences starting 4 hours ago. A few random dev product transactions seem to show up, somehow, but it’s mostly private servers.

9 Likes

The same thing happened to me. I’ve waited 16 hours and pending Robux don’t show up.

8 Likes