Getting hair accessories for players is returning nothing

Help and Feedback Scripting Support
#1

I’d post this in bug reports but, I’m not a regular, if someone could move this thread there that would be great.

Anyways, Players:GetHumanoidDescriptionFromUserId() returns nothing for hair accessories.

I’ll use my UserID as an example here, if you check [my profile] you’ll see I am wearing a hair accessory.

local Players = game:GetService("Players")
local HD = Players:GetHumanoidDescriptionFromUserId(1490237662)
print(("User hats: [%s]"):format(HD.HairAccessory)) -- > User hats: []

This should return the hair accessories the user is wearing (in this case [7063884027]), but instead returns nothing. I noticed this first start happening last night at around 12 am CST. Other users are also experiencing this issue as well.

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#2

Can confirm I’m getting this in my game as well, with the below code it produces no hair on the character; printing the character hair description is also completely blank.
100% of the time, characters will have no hair after doing this. This only began today, some sort of engine bug due to layered clothes being released probably.

	
	--  [ DESCRIPTION DATA ]  --
	
	local AppliedDescription = Instance.new("HumanoidDescription"); game.Debris:AddItem(AppliedDescription, 20)
	local BodyParts = {"HeadColor", "LeftArmColor", "LeftLegColor", "RightArmColor", "RightLegColor", "TorsoColor"}
	local Description = {}
	pcall(function()
		Description = System.Players:GetHumanoidDescriptionFromUserId(Player.UserId) or {}
	end)
	
	for _, BodyColor in pairs(BodyParts) do
		AppliedDescription[BodyColor] = (if Class.OverrideColors and Class.OverrideColors[BodyColor] then Class.OverrideColors[BodyColor] else SkinColor)
	end

	AppliedDescription.HairAccessory = (if Class.NoHair then 0 else (Description.HairAccessory or 0))
	AppliedDescription.FaceAccessory = 0
	AppliedDescription.Face = 0

	--  [ FINALIZE APPEARANCE ]  --

	Character:FindFirstChild("Humanoid"):ApplyDescription(AppliedDescription)
4 Likes
#3

I’m getting the same bug, and it started yesterday. Players hats are disappearing.

3 Likes
#4

Can confirm, this is consistently reproducible for every different User IDs I’ve tried (all but one of which had hair on).

#5

I responded with a workaround you can use for now on another thread in bug reports. Sorry for the inconvenience caused.

4 Likes