Getting "User is new to group and not yet eligible for payouts. Please try again later." error while the user had been paid previously

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#12

Getting the exact same thing on my end, I had reached out to support about the issue and got a somewhat interesting response stating this.

“To protect our users and guard against fraudulent activity, Roblox will periodically undertake a verification review of Robux funds transferred into and paid out of groups. While this verification is ongoing, group payout functionality will not be available and payouts to certain accounts may be restricted.”

Although this may just be the automated response that support sends out when someone inquires about the group payout system I did want to share the info I did receive on the topic.

It seems that the recurring payouts are still working fine though (If you already have someone added to it they are still receiving the percentage listed)

All in all, looks like it might just be Roblox having an internal issue as I see that many others on this thread have replied with the same issue.

2 Likes
#13

Also having this issue.
Bumping to keep thread active + towards the top of the category page.

4 Likes
#14

I’m also having this issue. Not able to use group funds.

3 Likes
#15

You guys are lucky, my funds are still not usable in any sort, Roblox was probably investigating it and then they went to walk their dog, completely forgetting about my group :question:

3 Likes
#16

I’m also having this issue

Seems to be pretty widespread

1 Like
#17

Found a bypass for any “new user”, which does pose some sort of security threat as now hackers can just ignore the waiting time on group payouts and instantly payout(I do believe it ignores pin as well, have not tested it out yet).

Works for the Owner of the group, however also works with other users. I successfully paid out a user who was “new” to the group by simply using this method.

How to bypass group payout pending time

DON’T USE THIS FOR BAD. It’s simply a temporary fix for this issue…

  1. Open up Groups Api, and scroll down until you’re at the opened green payout box
  2. Copy the following code in the second box(can be found to the right of the box as well, simply click that if you want)
{
  "PayoutType": "FixedAmount",
  "Recipients": [
    {
      "recipientId": 0,
      "recipientType": "User",
      "amount": 0
    }
  ]
}
  1. Add the group ID into the ID box(first box), and fill in the desired userID(recipientId), userName(recipientType), and the amount.
10 Likes
#18

This happened to me as well, commenting to follow this thread. I feel like i’m locked out of 70k+ robux right now because of this.

1 Like
#19

Im having the same issues as well. I am a big time game developer and I was able to pay myself out a few days ago, I come to check today, and I’m getting the same message as everyone else!

#20

Yeah dude, I was trying to start a fire in this hospital game and I can’t even give myself 50 robux to be a nuisance.

2 Likes
#21

Same issue here as well. Can confirm the bug is still present.

#22

I, too, am having the exact same issue.
Only posting this so people know that this is still an issue even after 7+ hours.

2 Likes
#23

I am still having the same issue as well.
Bumping to keep the thread active and see if anyone is still experiencing this.

2 Likes
#24

I contacted Roblox support about it and got hit with an automatic response about it being a safety feature and that i’d have to wait to fulfill the review period…completely ignoring that I stated that I owned this group for the last 2 years and unable to pay myself out. Yay.

1 Like
#25

I was having this issue earlier today but after trying again now it had worked.

1 Like
#26

Yeah I just tried again too and it seems to be working again

#27

Had just retried the same thing and now it works!

2 Likes
#28

Are you sure this still works? I just tested it and it doesn’t work, though if it still works, make a bug report as it is a security issue (although it’s the wanted functionality for group payouts for thousands of devs)

#29

Payouts are working again for me too.

1 Like
#30

Nope, Roblox patched this(which is good, this was a serious security vulnerability.)

It returns a “payout is restricted” message now, I’m assuming they fixed the issue and the API vulnerability at the same time.

#31

We fixed this bug yesterday and have added extra safeguards to prevent similar issues in the future.

10 Likes