Hello everyone. I made this gamepass for a group I develop for, and the group has the ID: 9981353. For some reason, it was showing that the sales weren’t going through. So I investigated. I had bought the pass myself after I made it, SO: I found that my purchase of the gamepass went to a user with the same USER ID as the group, and not the group itself.
Here is the gamepass link: https://www.roblox.com/game-pass/17126978/Septa-ACS64-Test-Train
Here is their account link: Profile - Roblox
Here is the group link: Philadelphia Regional Rail Studio - Roblox
Here is proof that my purchase of the group’s gamepass went to the USER with the same ID as the group, and not the GROUP:
I created this pass in the group game’s store two days ago on April 23rd. The strange thing about this is that we receive the other funds from the other gamepasses just fine, but for some reason THIS gamepass’s funds are going to a user with the same userID as our groupID.
To reproduce this bug, all you have to do is purchase the gamepass and see that the Source is the user, and not our group, even though the gamepass is owned by the group.
I really hope that the engineers will take a look at this issue and restore the funds that are rightfully ours to our group! So far we have lost out on 42,000 robux of profit.
EDIT: We temporarily took the gamepass off-sale so no more money goes to the random account. If any Roblox staff need me to put the pass back on sale to test anything, please let me know.