Group Premium Payouts missing for the last couple of days

Reproduction Steps
Browser Information: Brave, no plugins

Since the last 3-4 days our Group Premium Payouts have been listed as 0, despite several of our games showing that we should’ve got premium payouts those days (non-dotted lines for those days under place-statistics Premium tab shows the correct amount).

I have no way of identifying if we actually get the premium payouts or not, but if we dont get them its starting to add up to quite a bit of money by now.

Expected Behavior
I would expect the Group Premium Payouts to show how much Premium Payouts we get.

Actual Behavior
Group Premium Payouts show as 0

Workaround
No.

Issue Area: Roblox Website
Page URL: Roblox
Impact: Critical
Frequency: Constantly
Date First Experienced: 2021-08-24 00:08:00 (+02:00)
Date Last Experienced: 2021-08-27 00:08:00 (+02:00)
A private message is associated with this bug report

24 Likes

Ive had it personally in 2 different groups, and I spoke to at least another group owner that had the same. However its resolved now, group premium payouts are back and they got added retroactively for the missing days.

I’m experiencing this issue in my group currently.

2 Likes

This is happening on my group recently

1 Like

Thanks for the report. We are looking into this!

3 Likes

@TGSweden We will need the names of the groups where you encountered this issue.
Same from @ShoomamaAtlantis and @Heikouzen. Thanks!

2 Likes

Hi, this has been occurring for my group for the past week or so as well. I have had 0 listed for Premium Payouts since then. Thanks for looking into it.

Hi, we’re currently experiencing this issue in our group too! It has started around ~2021-08-30. Could you please review this issue?

I’m seeing this problem on my group Wenatchee as well as a 50% payout split from .random() is not appearing.

My group

GROUP

Here is the game that wasn’t getting the payouts : ⚓Navy Simulator - Roblox

I still have no payouts as of today. Have had no payouts since Wednesday. Like what the others mentioned it belongs to a group.

1 Like

My group has been affected by this for almost a week.

1 Like

Our game has been severely affected by this as well. devGem - Roblox

2 Likes

This is our main group affected: The Gang Stockholm - Roblox

My group and game has been effected too. Zeppelin Studios - Roblox

20+ players at all times, some premium. had no premium payouts for atleast a week+ now this is weird.

This is our main group affected: Attribute Studios - Roblox

Here is the our other game that wasn’t getting the payouts: :globe_with_meridians: Ro-meet - Roblox

@gigagiele

My game hadn’t received premium payouts for a few weeks even though premium players played it for quite a while.

It is also a group game.

I’m severely concerned about this problem now. It’s been probably a week and I haven’t seen any premium payouts reported in my groups or accounts. Im pretty sure this is affecting everyone.

I’ m encountering this issue as well

1 Like

Our game group as previously mentioned, is severely affected by this and we are loosing on average 25-30K robux a day from this error.

3 Likes