Group Premium Payouts missing for the last couple of days

Bug Reports Website Bugs
#1

Reproduction Steps
Browser Information: Brave, no plugins

Since the last 3-4 days our Group Premium Payouts have been listed as 0, despite several of our games showing that we should’ve got premium payouts those days (non-dotted lines for those days under place-statistics Premium tab shows the correct amount).

I have no way of identifying if we actually get the premium payouts or not, but if we dont get them its starting to add up to quite a bit of money by now.

Expected Behavior
I would expect the Group Premium Payouts to show how much Premium Payouts we get.

Actual Behavior
Group Premium Payouts show as 0

Workaround
No.

Issue Area: Roblox Website
Page URL: Roblox
Impact: Critical
Frequency: Constantly
Date First Experienced: 2021-08-24 00:08:00 (+02:00)
Date Last Experienced: 2021-08-27 00:08:00 (+02:00)
A private message is associated with this bug report

23 Likes
#3

Ive had it personally in 2 different groups, and I spoke to at least another group owner that had the same. However its resolved now, group premium payouts are back and they got added retroactively for the missing days.

#4

I’m experiencing this issue in my group currently.

2 Likes
#5

This is happening on my group recently

1 Like
#6

Thanks for the report. We are looking into this!

3 Likes
#7

@TGSweden We will need the names of the groups where you encountered this issue.
Same from @ShoomamaAtlantis and @Heikouzen. Thanks!

2 Likes
#8

Hi, this has been occurring for my group for the past week or so as well. I have had 0 listed for Premium Payouts since then. Thanks for looking into it.

#9

Hi, we’re currently experiencing this issue in our group too! It has started around ~2021-08-30. Could you please review this issue?

#10

I’m seeing this problem on my group Wenatchee as well as a 50% payout split from .random() is not appearing.

#11

My group

GROUP

#13

Here is the game that wasn’t getting the payouts : [SUBMARINES] ⚓Navy Simulator - Roblox

I still have no payouts as of today. Have had no payouts since Wednesday. Like what the others mentioned it belongs to a group.

1 Like
#14

My group has been affected by this for almost a week.

https://www.roblox.com/groups/2601497/NOOBEstudios#!/about

2 Likes
#15

Our game has been severely affected by this as well. devGem - Roblox

2 Likes
#16

This is our main group affected: The Gang Stockholm - Roblox

#18

My group and game has been effected too. Zeppelin Studios - Roblox

20+ players at all times, some premium. had no premium payouts for atleast a week+ now this is weird.

#20

My game hadn’t received premium payouts for a few weeks even though premium players played it for quite a while.

It is also a group game.

#21

I’m severely concerned about this problem now. It’s been probably a week and I haven’t seen any premium payouts reported in my groups or accounts. Im pretty sure this is affecting everyone.

#22

https://www.roblox.com/groups/3822571/RTA-Community#!/about

I’ m encountering this issue as well

1 Like
#23

Our game group as previously mentioned, is severely affected by this and we are loosing on average 25-30K robux a day from this error.

2 Likes
#24

Hi, I’m currently experiencing this issue in my group too!
https://www.roblox.com/groups/3126720/World-Game-Shows

1 Like