We currently set our group recurring payout to be 50%/50%. We are experiencing 2 issues with this setting. First, some of the sales still go to the group fund when they should be split between us. Second, we do not get the same amount even though it is 50% and 50% split. When you own a group, under Group Admin, Payouts, Recurring Payout.
We noticed this issue has been occurring for over a year now. We constantly get group funds and different amounts of Robux from sales. The recurring payout setting of 50%/50% that you can see in Figure A hasn’t changed in 2 years. However, when we compare the “Group Payouts” in our summary for the time period of “Past Year”. We notice that I gained an extra 220 000 Robux compared to her total. I only gained 25 Robux from sales of goods, all the income came from group payouts. I was also only part of one group (the development group) in the past 2 years, I could not have gained it from another group.
We do not know what is causing those issues but they have been affecting us for a year now. We would like an investigation to be made and have the issues fixed. It is also making us uneasy that the Robux is not divided correctly as it may lead to more serious problems. What if her Robux part actually vanish, instead of just being split incorrectly? It is only leaving us with questions and doubts.
We do not have a repro for either of the issues but they have been happening constantly and the causes are unknown. Here are the possible prices of our products, spread between 3 games.
Gamepass: 20R, 100R, 240R, 300R, 1200R.
Dev Product: 20R, 60R, 200R, 300R, 500R.
VIP Server: 20R, 40R.
Group Clothing: 6R, 20R.
Issue 1: Gaining group funds when settings are set to 50%/50%.
Issue 2: Sales not divided evenly when settings are set to 50%/50%. By checking yearly group revenue, I get a lot more somehow? Why does she get less, where did her missing Robux go?