Same thing, my groups (CATalYSis and Ctrl+Alt+Delight) lost tens of thousands of robux even though no funds were ever paid out from these groups, I don’t know about my idea.exe group because I don’t remember how many funds were there.
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We have adjusted everyone’s Group’s robux balance to the correct amount, we will continue to monitor and make sure there are no discrepancies.
Sorry for the inconvenience.
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Unfortunately my CATalYSis group is still almost without robux, no payments have ever been made from this group, unless I have to wait until the repair works on this group. I would be grateful if you could check this, thank you in advance.
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Can you get us a URL for your group?
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Was this issue caused by user action - something the group owner / players with funds access did - or was this entirely an internal server error?
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I can confirm the correct value has been restored for my group - thank you!
But given this is not a given for all groups, I’ll keep this thread open for a bit longer.
yeah, my group (Fox Studios - Scratch) had lost around 75k ourselves
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we have the incoming, just no outgoing xd
I am facing the same issue! I had around 100k robux in this group, today when I went to check it i saw that it went to 0? I would really appreciate this issue being fixed. I checked the audit log, the payout tab everything and there are no new transactions to indicate that the robux was spent.
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yeah i hope they fix our groups soon cus i was finna sponsor xd
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My group has a similar issue T_T
We made our first game with monetization and earned our first 98 Robux this month. But when I checked the community funds today, it was all gone. I was really confused I thought there was an extra pending time
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We have identified issues impacting group balances. We are working around the clock to resolve it for affected groups.
We are conducting a full audit of the impact, and this process will take some time. Rest assured, the economy remains operational, we have records of all sales, and all transactions have been successfully processed.
Our plan is to communicate directly with the affected creators once we have more information. We appreciate your patience as we work to resolve this.
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Thanks for your patience. We’re making progress to fix all Robux balances. Some of you should already see fixed amounts.
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It seems like the opposite happened to my group funds. Instead of losing Robux, I gained a significant amount.
Yesterday, my group had around 43,000 Robux in its group funds. However, later that night, the balance jumped to over 531,000 Robux.
I reviewed my group’s sales and pending balances, and they don’t come close to explaining that increase. I have not spent or distributed any group funds and am currently waiting for clarification on the situation.
Link to my Group: Abstract Vision
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Looks like my group balance has been restored to the correct amount, thank you for the swift response!
We have done another pass of remediating incorrect balances. This should include the majority of impacted groups. The group audit log is correct and reflects all transactions since this incident began.
Please respond here if you believe your group balance is still incorrect and we will take a look and respond to you privately.
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Hello, my group lost about 100k - 120k Robux when I received the message in my inbox, and when there was the error message. The message at the top of the group was removed, but I didn’t receive any Robux, even though I earned them thanks to my new game. Please address this as soon as possible.
Here is the link to my group: Ghoulax Studio's - Roblox
I don’t know if it’s related to this situation or not, but the sales chart for the largest of my groups (idea.exe - Roblox) looks worrying, I downloaded the sales file and there were a lot of sales that day and the chart shows an income of 4 robux. Does anyone of you also have a chart like this?
