Note: sorry I don’t know how to get rid of the Game design support tag
Help! I and my friend’s new group that’s been made to store funds and pay to the developers we’ll hire for our game is unfortunately shattered and when he tries to pay our scripter it says this: “Your funds were recently transferred and are being verified. Please try again later.”. The many donations to our group have been verified and accepted however we’re still unable to pay even though all of our donations/funds has been checked through. Any answers or explanations to this would be appreciated as we’re sort of stuck frozen in time if we can’t hire.
FYI: the first donation made was on Nov 08, 2020 and today is Dec, 4, 2020 and our most recent donation was made on Nov 28, 2020 and it was verified just today.
Edit: I did some research around the web and found an API and I just got the results that our group is locked from paying out our funds. Are there any ways to get our group verified again because the owner’s got a huge sum of funds just stuck in there and just to be clear from my knowledge the owner and the rest of the dev team never made this in the intend of breaking Roblox’s TOS however after the hearing the fact that we possibly might have to abandon the ship along with the large piles of gold on it is pretty heartbroken news to hear? Tons of money wasted just because Roblox did an oopsie and guessed that our group was not safe is frustrating, to say the least. Anyhow any sort of help and advice to get through this dark time could help.
I know but we’ve been waiting for a whole month now way longer than their promised 7 days. Roblox staff are not responding to our appeals and I’ve used an API that showed our group has been locked from using payouts even though we did nothing wrong.
Oh, yea sorry guys forgot to tell you but our group’s payout section has finally been enabled after 1 MONTH! I don’t know if a Roblox staff saw my post or a bot rechecked our group but anyway thank you for allowing us to use the payout section.