How To Prevent this kind of Hacker?

Help and Feedback Scripting Support
#1

Hello there, we are the developer of some Hong Kong Bus simulator,we create buses and map and play happily in our community , but we are now facing an hacker who knows how to hack into our game and get our bus model ,he just place the bus model into his game and claims that he owned the bus. We are very unhappy with that.
Well, after a fews hours of checking, we can confirm that he is not using SynapseX to hack , but a thing that can bring the model to his game WITHOUT OUR PERMISSION in the Game Client. We don’t know what method he is using,but we all afraid that our creation will be leaked.
Disclaimer: We DID NOT add him into any of our game team create server and we didn’t free any of the model to the public before.
So, let’s just get into it.
Well,this is a capture of the hacker (sinoksuneo) post in Facebook

SinokSuneoHack1
SinokSuneoHack11080×1831 129 KB

He claimed the owner of hanwick city (Hanwwick 恆域 - A Bus Simulator - Roblox) agreed that his map mado city is one part of hanwick. Of Course , we did not make any agreement with him and He hacked into hanwick , got the buses and put it into his map without our permission.
Hanwick city is not the only victim, Take a look at the capture below…
SinokSuneoHack2
SinokSuneoHack21080×1901 153 KB

He also hacked into some famous game like Get Eaten (he has provided the original game link)
and also my friend’s game ,Horizon Sea.
Both of the model is not made by him, and both of them is not a free model in the market.
I have done some research on this hacker, all the evidence shows that this hacker love MAN vehicle and some of the other model made by other creator ,so he hacks into the game and put it into his own game.
We have no idea what way he is using, we hope that someone in the devforum can provide us an answer. We also want a solution on how to deal with this kind of Hacker, and stop them from getting our creation and put them into his map as a show off.
Lastly, My purpose of typing this article is not only ask for method to deal with it, but also seeking attention from the ROBLOX Developer or Moderator to ban this guy permanently. This guy have a lot of alternative account , so i hope ROBLOX can deal with it for us. If i just write an email to ROBLOX , they would not help me to deal with the situation as they are quite busy.
Hope that i can get a satisfied solution
Sorry for my bad English :stuck_out_tongue: XD

1 Like
#2

MFSX, a community with lots of models ranging from low quality to high quality faces this same issue. The way we’ve done it is just to add watermarks to the vehicles, thats about it. Would be nice for Roblox to upgrade security on this.

3 Likes
#3

Watermarks would not do much to tackle this issue as hackers might change it or remove it
Roblox needs to do much on this issue tbf

#4

Still, it discourages any noob from stealing it, not everyone knows how to use modelling tools.

#5

Sorry, One more question.
Do the hacker using this type of hack , able to access the model in ROBLOX studio?

#6

Yes they can import the downloaded model into studio.

1 Like
#7

I am another dev of the same Hong Kong Bus Simulator community
As I know, hackers do not care about the watermarks. They simply delete them, change them or even use with them

2 Likes
#8

Is your avatar’s inventory public? If they have the AssetId for the mesh, they can quite easily steal it. Highly recommend hiding your inventory.

Otherwise, if he’s downloading the meshes using an unpackaging app, there’s not really much you can do about it, unfortunately. This happens in all games, ranging from indie games to AAA titles. The only thing you can do is submit a report to Roblox with proof that the item is yours and that the user is using your IP, they’ll CD the game and/or discipline the user in some other way.

Good luck.

1 Like
#9

Well , I tried to report to Roblox for other hacker before , but what i’ve received is just some bot- typing words :confused:
Luckily , Mesh asset and texture can be archived, so the leaked model cannot be used in other game

#10

Honestly, going to Roblox directly has proven ineffective for the case of MFSX. We’ve tried emailing, but in the end its just been dead ends. We’ve went as far as making a post on reddit, but nothing at all. To this day not a single one of the stolen assets have been dealt with by Roblox.

#11

@agentsergio34 @kmb5 did you file it via the proper channels and mark it as a DMCA? As long as its of your own creation, it’s your IP and you can file a DMCA via Support

Please ensure you contact the user first though to ask them to take it down, and if not, submit the DMCA with evidence of when you uploaded it/the assets in question and their links and so forth. Don’t threaten the other user with the DMCA, just ask them to remove it, and tell them if not you will have to take further steps by contacting Roblox. If you need to file the DMCA because the user isn’t cooperating, then clearly and concisely explain the situation, that it’s your IP and that the user refused to remove it and you’d like to file a DMCA. The official email for DMCA is copyright_agent@roblox.com. Include screenshots of the user refusing to remove the assets, as well as the screenshot above that shows him/her lying about you giving permission.

1 Like
#12

SinokSuneoHack1_2
SinokSuneoHack1_21080×623 47.1 KB

A new reply on the first capture is given by the hacker
I am sure this proof that he is blackmailing us
he claimed we keep insulting him
but the truth is he stole our model and not wanted to take it down.
by the way, this guy keep asking people to hack into our map and also some famous game by using synapseX
and more ridiculous is that he said this is a punishment as we don’t share model with him.
We are responsible to share our creation with this kid? huh?

1 Like
#13

You could try put it serverside or hide it in a file so they can’t find it.

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#14

So at this point, you need to save all conversations with this person and any other evidence relating to this. Do not reply further to any of his comments - any argument you have with this person isn’t going to help the situation, and if you or your group get too heated you will end up saying/doing something which will work against you.

Now that’s done, compile a list of the evidence in a clear and concise fashion (e.g. bullet points, with images and links if you have any - try to include the date/time of these events/pictures) and write an email to copyright_agent@roblox.com explaining that this user has stolen your IP and is using it in his game, and you would like to file a DMCA to get the content removed from his game. Feel free to include the evidence of him trying to blackmail you. Make sure you include: the url where you originally published the bus asset and texture, the unauthorised and infringing copyright location url (his game url), the user’s username and his roblox profile url. Make sure to include the following:

This letter is official notification under Section 512(c) of the Digital Millennium Copyright Act (”DMCA”). I seek the removal of the infringing material referenced above.

Then you need to write a clear and concise email (note the emphasis on ‘clear’ and ‘concise’) to Roblox via the support link I sent above explaining that he is blackmailing you and has stolen your IP, and you have subsequently filed a DMCA request (include the date and the email header) as you couldn’t come to an amicable solution. Send this support email through that link under the ‘Type of help category’ as ‘User Safety Concern’ and ‘Inappropriate game or user behaviour’.

I can assure you they will take the DMCA seriously and you will have more luck in contacting them than you have had previously. The content will likely be removed, whether he gets banned or not is up to their discretion.

Keep us updated via this thread on what happens as a result of these emails/complaints, this will be useful information to others when they come into this situation.

8 Likes
#15

They use an exploit called “SynapseX”, they can’t steal private models from your inventory.

They just go in game and execute one line of code, saveinstance() and they will have your whole game saved as .rbxl.

#16

Please read the author’s post carefully. :slightly_smiling_face:

2 Likes
#17

lol he claimed he is poor and got no money to buy that XD

#18

You never know. My last guess is he has access to the game itself, ask him to show you any server sided scripts, if he can’t it means he is using an exploit to save your map, if he does it means he has access to the game’s files which means he has a dev account or something.

#19

He’s stolen the asset art, not the scripts - the former is easy to do by simply going through someone’s inventory / ripping it from the GPU command stream.

1 Like
#20

When stealing the model, does it come with the scripts? If so, insert a script in there that goes something like this:

If (the bus) is not in game ID (your game), then unanchor all the parts of the bus or something to mess it up. This will make stealing pointless.